Customer Engineer - Azure Infrastructure at Microsoft

The Role: 

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises. 

About half your time will be spent in Support Management activities such as proactive account management, spot performance issues, analysis of customer needs and dealing with any technical issues or problems and solving them.  You’ll be part of a larger virtual account team and get to work in partnership with them to strengthen targeted customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans. 

 
You will also be involved in wider Support Execution which means lots of Teamwork to help our customers (and your colleagues) to be more successful.  Therefore, we look for people who enjoy collaboration and can spot opportunities in their customers for developing even greater business value and grow those customer/partner relationships effectively.   Other interesting areas would be to develop awareness of competition, modifying IP and creating new content.  

 
You will be working in a team where you are empowered to learn continuously with high levels of  

personal accountability. Being an active contributor to the wider team is seen as a strength, encouraged and rewarded. 

You’ll contribute to customer/partner change management and adoption initiatives, mapping adoption and optimization of Microsoft technology solutions to your customer/partner requirements, innovating by focusing on industry solutions, and sharing your successes with others in a high performing team. 

We look for analytical problem solvers and “learners” who love to keep their product & technology expertise up to date and who know how to build and develop great Customer and Partner Relationships, through leadership and value selling. 

Qualifications

Areas we look for demonstrated ability are:

• Azure Infrastructure as a Service (IaaS) core knowledge (Storage, Network, Compute)

• Azure Governance / Cloud Adoption Framework Azure Policy, Management Groups, Governance / Compliance as Code

• Strong understanding of Windows Operating Systems

• Working knowledge of On-Premises Infrastructure solutions; AD DS, DNS, Monitoring, Patching

• Security concepts for Cloud Infrastructure and Microsoft Operating Systems

• Azure Active Directory (AAD) and Azure AD Connect knowledge and experience

• Strong troubleshooting skills and support experience

• Face-to-face customer engagement skills

• Excellent written, oral and presentation skills

• Troubleshooting knowledge

 Skills in the following technologies would be considered desirable:

• Microsoft Enterprise Scale Landing Zones

• Microsoft Azure Stack Hub / Hybrid Cloud – Connected and/or Disconnected Scenario

• Knowledge of Azure Monitor, Log Analytics, Sentinel, Azure Security Center, PaaS, Containers, App Services, REST APIs

• Strong understanding of Linux Operating Systems

• Azure Kubernetes Service (AKS) and Containers / Docker knowledge

• Automation / Orchestration knowledge – Azure Automation, Runbooks

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.