Customer Experience Representative at PayJoy

This Role

Customer Experience is the department that cares for PayJoy salespeople and PayJoy customers. Despite not making sales, they support daily operations.

To continue with our quality operations, PayJoy is looking for proactive, curious, responsible, committed and motivated people, who are looking for a company where they can enjoy development and growth opportunities. We are a young, successful startup company with an experienced and responsible team, as well as a good work environment.

Responsibilities

• Communicate with our partners and customers through various direct and indirect channels
• Perform customer approvals/onboarding, manage technical/service issues and support finance teams on collections
• Engage in troubleshooting mechanisms and/or advise accordingly as per Standard Operating Procedures
• Be accessible, prompt, reliable and establish a good rapport with customers and partners
• Coordinate customer issues, escalate and provide timely updates, working with support, operations and any other teams as applicable
• Provide weekly activity summaries and notify specific escalations, concerns or suggested enhancements

Requirements

• High school diploma or general education certificate, as well as fully computer literate
• Minimum 1 year of experience in Customer Service or Call Center
• Ability to stay calm when customers are stressed or upset
• Fluency in English, as well as another local language preferable
• Availability to work 6 days a week