Customer Implementation Analyst at Apex Group

Key Responsibilities

• A product support professional to join the FAC team as we enter the phase of deploying our software into a live production environment that will require high quality and responsive customer engagement to ensure levels of satisfaction are extremely high.

Responsibilities to include:

Playing a pivotal role in customer implementation projects including but not limited to:

• Initial analysis and documentation of customer implementation requirements;
• Providing guidance on the implementation path way including business reengineering and incorporation of the product into existing workflows as required.
• Liaising directly with the FAC product team to ensure customer requirements are met;
• In conjunction with the client,  gather required system reference data;
• Configuration of the required internal system parameters;
• In conjunction with the client ensure that user acceptance testing (UAT) is relevant and complete. This will include support of the UAT process;
• Go live support;
• Be an enthusiastic and flexible part of an evolving team and help us to grow and improve our capabilities as our customer base and product range expands.

 Skills Required:

• An experienced business analyst and or within an systems implementation role ( minimum 5 years’ experience)
• Experience working with Financial Markets software ideally with a  knowledge of Know Your Client, Investor Onboarding and Transfer Agency is preferred;
• A self-starter, able to work independently and as part of a team and has a diligent, organised and detail focused approach to their work;
• Highly motivated with excellent communication skills and  with the ability to work under pressure to deadlines - often in support of clients in different time- zones;
• Experience of business systems testing and implementation projects;
• Be available for international travel as required.