Customer Insights Coordinator at Clicks Group

Job Purpose:

• To extract, analyze and interrogate customer data and campaign results.

Job Objectives:

• To perform customer data reporting according to specified criteriaTo set up and manage campaigns in the campaign management system
• To interpret and report back to key stakeholders on campaign initiatives in line with agreed timings
• To perform analysis on supplier funding for campaigns and provide feedback to the business for billing purposes
• To do various ad hoc analysis as required by the business

Knowledge:

• Understanding of retail campaigns
• Knowledge of the Clicks ClubCard loyalty programme

Skills:

Essential:

• Strong analytical and conceptual thinking skills
• Strong communication skills - verbal and written
• Financial acumen
• Computer literacy (Advanced Excel; using analytics tools)
• SQL coding

Competencies:

• Writing and Reporting
• Analysing
• Learning and Researching
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking

Experience:

Essential

·        Analytics experience

Desirable

• Retail industry analytic experience
• Business intelligence experience
• Understanding of Loyalty systems

Education:

Essential

• Relevant National Diploma

Desirable

• Relevant Bachelor's degree (B.Com, B.Bus.Sc, B.Sc)