Customer Intelligence Lead at JUMO.WORLD

As Customer Intelligence Lead you will be accountable for building and executing a strong Customer Intelligence function by developing deep insights across various markets and customer segments. You will be based in Cape Town and will report to the Group Head // Customer Success.

If you join us, you’ll

• Develop and drive an ambitious customer intelligence strategy in line with the overall business strategy.
• Grow and manage the professional development of a geographically dispersed customer intelligence team.
• Build and execute a scalable customer intelligence function that develops deep insights across various markets and customer segments; supporting new market development, product development, product improvement as well as customer experience analytics and measurement.
• Ensure high quality qualitative and quantitative research across different channels, including behavioural testing design and analysis, quantitative analysis of customer data as well as market landscaping and competitor analysis
• Deliver high quality, responsive and efficient customer intelligence service supporting company and customer objectives through the delivery of processes, tools, insights and relevant supporting data.
• Liaise with and support various business units, including Marketing, Data & Prediction, Strategic Partnerships, Product, CX Operations and ESG.
• Be a strong voice for the customer, driving and facilitation customer-centric business practices.
• Ensure high impact, low-cost automated customer data-ˇgathering processes are in place to support efficient and scalable insight development.
• Build on customer insights infrastructure and processes, monitor performance and implement any necessary changes and improvements

What you’ll need

• Post-graduate degree in economics, business science, commerce, development studies or similar.
• Minimum of 5+ years in relevant senior roles which include significant mixed methods market research / consumer insights experience
• Solid knowledge of both quantitative and qualitative research methodologies
• Need to be able to manage & lead a team of deep technical specialists
• Experience in emerging markets
• Advanced proficiency in MS Office tools
• Knowledge and experience of statistical tools and techniques
• Experience working in technology or financial services businesses
• Applied behavioural economics or consumer psychology expertise would be an added advantage
• Proven commercial acumen and strategy development experience
• Strong communication, influencing and presentation skills
• Excellent project management and organisational skills
• High level of emotional intelligence and social awareness

We ask a lot of each other at JUMO, but we give a lot too.

Things you’ll love

• Collaborating with smart, engaging people in an inspiring office space
• Working for impact
• Growing and learning continuously, with loads of encouragement and support
• Boldly taking risks as we navigate uncharted territory 
• Solving stimulating challenges alongside international teams 
• Flexible work practices enabling your best delivery
• Being autonomous and empowered to lead
• A stack of leading-edge technologies 

At JUMO, we believe that diversity strengthens our teams and strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.