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  • Posted: May 19, 2021
    Deadline: Not specified
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  • Webhelp South Africa, Customer Experience Innovators We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers. Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
    Read more about this company

     

    Customer Service Advisor (Part-Time)

    About the job

    • Have you passed your first year at college or university? Or are you a stay at home parent looking to earn some extra money working from home for a few hours a day? If you’re looking to earn some extra money in your spare time, Webhelp has a parttime opportunity to fit your lifestyle.
    • Working 4 hours per day, Thursday to Sunday, from the comfort of your home, as a Customer Service Advisor you’ll be responsible for handling customer queries in a professional and courteous manner; confidently handling objections and identifying opportunities across multiple platforms.
    • This is your opportunity to join our funloving global community of more than 70,000 passionate people who work across 160 locations in over 49 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a peoplefirst company, we put people at the heart of our business, and this is when everything comes alive.


    If you’re ready to earn an extra income in your spare time, we want to hear from you!


    What you’ll be doing

    •  Working towards consistently achieving targets
    •  Applying agreed behavioural and compliance standards
    •  Sharing knowledge and skills with other members of the team
    •  Developing and maintaining current knowledge of the campaign
    •  Ensuring first contact resolution at all times
    •  Protecting information security and taking responsibility for highlighting any issues


    What you’ll need

    •  Matric
    •  Stayathome parent or college/university student in second year or above
    •  Ability to work shifts as specified from Thursday to Sunday, with availability between 17:00 and 23:00.
    •  MS Outlook experience

     Customer service experience (Advantageous)

    •  Excellent communication skills both spoken and written
    •  Ability to work in a customerdriven environment
    •  High motivation, drive to succeed with ability to meet and exceed targets
    •  Ability to overcome objections, resilient and calm under pressure
    •  Effective team playing with a positive attitude
    •  Clear credit and criminal record


    Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients..


    We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity kickstart your career with our collaborative team of gamechangers

    Method of Application

    Interested and qualified? Go to Webhelp SA on jobs.webhelp.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Webhelp SA Back To Home

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