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  • Posted: Aug 27, 2021
    Deadline: Not specified
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  • Over a decade ago, Cepheid set the standard for innovation in automated molecular diagnostics with our first system and weve never looked back. And now, even with the largest installed base of any molecular platform, Cepheid is constantly innovating and evolving our capabilities.


    Read more about this company

     

    Customer Service Representative

    POSITION SUMMARY:

    To process and administer the movement of cross border customer orders from order entry to delivery in compliance with global and local regulations. To foster an end to end thinking approach by ensuring a reliable supply to our customers through order management operations & excellent customer service.

     

    ESSENTIAL JOB RESPONSIBILITIES:

    • To process orders from external systems by extracting the orders, verifying the content, loading into the internal system and processing for completion daily.

    • To process orders by receiving the request, generating a purchase order and confirm receipt daily.

    • To process emergency orders by receiving the request, getting relevant approvals to process in line with the emergency SOP and implementing as required.

    • Maintain the customer files by saving documents into the relevant platforms and providing feedback to manager on customer data changes as required.

    • Prepare customer reports by receiving the request, extracting the required data and submitting within the required timeframes.

    • Administer the monthly and weekly scheduled orders by loading the notification on the system, engaging with the relevant stakeholders to track completion within required delivery timeframes.

    • To resolve customer queries by understanding the query, investigating the cause and identifying the problem, preparing and logging claims and providing feedback to clients as required.

    • To resolve logistic claims by investigating the claim, identifying potential solutions, submit claims, liaise with relevant stakeholders and communicate with the customers as required.

    • To report pricing issues by identifying the issue, logging onto the pricing issue tracker and notifying the relevant line manager as required.

     

    MINIMUM REQUIREMENTS:

    Education or Experience (in years): 

    • High School degree (or equivalent experience).

    • 3-5 years relevant work experience in customer service.

     

    Knowledge and skills: 

    • Proficiency in Microsoft Outlook, Word, Excel required.

    • Minimum 3 years of experience using SAP & Salesforce.

    • Knowledge of Incoterms 2020®.

    • Knowledge of country specific export regulatory requirements (A must).

     

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

    At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

    Method of Application

    Interested and qualified? Go to Cepheid on jobs.danaher.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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