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  • Posted: Oct 8, 2020
    Deadline: Not specified
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    Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information. We offer people the most exciting information, communication and entertainment...
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    Customer Service Specialist

    Customer Service Specialist 

    The Online Customer Service Specialist is required to respond to telephone, internet and email inquiries and complaints about an organisation's goods and services. Provide expert resonse to complex customer enquiries acording to agreed key performance indicators. The Customer Service Specialist is primarily tasked with advanced operational work or processes specialist skills. This individual is required to ensure consistent outcomes through the adherence to specifications and the use of established routines. Part of the responsibility is to analyse situations and to arrive at the best possible solution as well as communicating effectively and efficiently at all levels in the organisation. Core candidates may be subjected to pre employment tests

    Requirements

    Experience:

    • 2+ years relevant online customer service experience
    • Excellent interpersonal skills
    • Presentation and public speaking abilities
    • Effective listening and verbal skills
    • Time managment skills
    • Computer skills

    Key Performance Areas:

    • Interact with customers telephonically or by mail and deal with complaints, answer questions and provide general information
    • Colllect and analyse allcustomerservice related data
    • Impliment and investigate / solveall complaints for monthly surveys:
    • Customer service (sales) survey
    • Service Centre Survey
    • Report on all data colected and highlight specificfic actions required by each department wtih follow up reports
    • Assign sales, technical support and repair queries to correct departments
    • Up to date record keeping of all required data
    • Customer Service incidents
    • Folow up on daily service tracker jobs between location and collections
    • Handle all sales queries via email, online chat, web based and telephone

    Key competencies:

    • Communication 
    • Service focused
    • Flexibility
    • Diciplined Approach
    • Efficiency
    • Proactively identify risks 

     

    Method of Application

    Interested and qualified? Go to Core Group on core.mcidirecthire.com to apply

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