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Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information. We offer people the most exciting information, communication and entertainment...
Customer Service Specialist
The Online Customer Service Specialist is required to respond to telephone, internet and email inquiries and complaints about an organisation's goods and services. Provide expert resonse to complex customer enquiries acording to agreed key performance indicators. The Customer Service Specialist is primarily tasked with advanced operational work or processes specialist skills. This individual is required to ensure consistent outcomes through the adherence to specifications and the use of established routines. Part of the responsibility is to analyse situations and to arrive at the best possible solution as well as communicating effectively and efficiently at all levels in the organisation. Core candidates may be subjected to pre employment tests
Requirements
Experience:
Key Performance Areas:
Key competencies:
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