Customer Service Support Centre - S2 at Sandvik

The role

• The purpose of this role is to actively promote and sell parts, tools, and service to support customers in alignment with their needs in an efficient manner.

Key Performance Areas

• Actively promote, sell parts and services to support customers with their needs
• Identify and follow up on sales opportunities to convert quotations to orders in-line with customer needs
• Process customer orders timely, expedite, and follow through until the order is delivered.
• Maintain a high level of proactive call availability and follow-up activity to produce a high level of output to reach sales targets
• Resolve system and/or order issues as and when picked up to support customers in planning production and maintenance activities
• Report and escalate customer critical orders/inquiries to the Logistics and/or Technical Solutions teams and keep the customer informed of progress on such escalated orders and/or inquiries.
• Generate and disseminate relevant reports to specific stakeholders (e.g. back-order report etc.)
• Conduct cold calling to acquire new customers

Profile Required

• Matric/equivalent qualification
• Relevant post Matric qualification is advantageous
• Sales experience in a mining environment is advantageous
• 3 -5 years’ experience in the customer call centre in a fast-paced sales environment
• Knowledge of the processes, tools, and techniques for selling goods and services over electronic channels
• Ability to organize, prioritize and complete multiple tasks under tight time constraints
• Ability to communicate effectively with stakeholders in writing and/or verbally
• High level of professionalism, honesty, and integrity
• Ability to analyse data and provide insights
• Computer literacy (MS Word, Excel, PowerPoint, Power BI)
• English proficiency
• Physically and medically fit to work in a mining environment
• Valid driver’s license