Fresh Jobs at MiWay Insurance Limited

What will you do?

• The On-the-Road Buildings Assessor is responsible for conducting on-site assessments of property damage for insurance claims.
• This role involves visiting affected properties, evaluating the extent of structural damage, verifying policy coverage, estimating repair costs, and recommending settlements.
• The assessor plays a critical role in delivering fair, accurate, and efficient claim outcomes while upholding excellent customer service standards and ensuring compliance with regulatory and internal processes.

What will make you successful in this role?

Key Responsibilities:

On-Site Claims Assessment and Reporting

• Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
• Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
• Take detailed notes, photographs, and measurements as part of the field report.
• Engage with policyholders, builders, or contractors to clarify details and verify estimates.
• Produce accurate reports and make recommendations on claim settlements in line with policy cover.

Customer Service

• Interact with clients during site visits in a professional and empathetic manner.
• Clearly explain assessment outcomes, next steps, and answer any queries.
• Ensure policyholders feel supported and informed throughout the claims process.

Compliance and Documentation

• Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
• Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.

Collaboration

• Work closely with internal assessors, claims handlers, and technical teams.
• Escalate complex or high-value claims for peer review or senior input.
• Provide expert guidance or second opinions to the wider claims team where required.

Deliverables 

• Conduct on-site assessments within SLA and travel guidelines.
• Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
• Maintain high levels of client satisfaction.
• Contribute to cost-effective claims resolution and reduction of claims leakage.
• Uphold a professional company image during all field visits.

Competencies 

• Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
• Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
• Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
• Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
• Customer Focus: Committed to supporting clients through property-related loss events.
• Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
• Team Collaboration: Cooperative approach with claims colleagues and external stakeholders

Minimum Requirments 

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).

Minimum Experience

• 2+ years of experience in property insurance claims or construction/building assessment
• In-depth knowledge of building materials, construction principles, and structural evaluation
• Prior field experience conducting property damage inspections is highly desirable.
• Experience in using mobile technology or assessment software on-site.
• Customer service experience in the insurance industry is an advantage.

go to method of application »

What will you do?

• A Customer Resolution Manager is responsible for building and maintaining strong relationships between a company and its customers. This role involves understanding customer needs, resolving issues, gathering feedback, and implementing business strategies to enhance customer satisfaction and loyalty of the customer.
• This also extends to the quality assurance of processes and feedback given to customers. Quality assurance involves developing and implementing quality control procedures, conducting audits, and analysing data to identify areas for improvement and ensure compliance with regulations and standards. 

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF4 
• Management Qualification

Minimum Experience

• Minimum 10 years in the STI Industry 
• Minimum 5 years Management Experience 
• Computer literacy (MS Excel, MS Word, MS PowerPoint and MS Outlook) essential
• Solid knowledge and experience in handling Staff errors and Client complaints
• Strong analytical skills 

​​​​​​​Deliverables include, but will not be limited to

• To manage and oversee Customer Resolutions Team (Customer Resolutions team and QA teams)
• Analyse data and identify trends
• Manage stakeholder engagement with business
• Identify individual and team training needs
• Conduct training as required
• Developing and implementing quality control procedures
• Complaints underwriting to secure Data integrity and get to a speedy resolution of complaints
• Support and mentor Customer Resolution Team Manager and QA Team manager
• Keep attendance and other records (Coaching sessions/training interventions).
• Conduct evaluations as part of root cause anaysis to identify areas of improvement.
• Monitor employee performance and response to coaching/training interventions
• Monitor complaints stats and provide regular feedback to business
• Coach– Based on Business requirements
• Provide relevant escalations and follow ups 
• Maintain complaints SOP and framework 
• Update policies and procedures as required for Complaints and QA
• Responsible for ensuring disciplinary code and procedures are enforced
• Compile weekly, monthly and quarterly reports as required

​​​​​​​Competencies Required

• Active listening skills
• Attention to detail  
• Report reading skills
• Ability to work well with a team.
• Ability to multi-task and attention to detail
• Excellent knowledge of Miway processes
• Excellent communication skills
• Excellent administrative skills
• Problem solving skills and solution oriented. 
• Internal/External Customer focused.
• Must be highly proficient in dealing with clients/ Stakeholders at all levels.
• Self-disciplined and ability to work under pressure
• Performance management experience 
• Ability to apply business rules and processes 
• Provide technical guidance to team members 
• Drive automation of manual processes 

go to method of application »

What will you do?

• The On-the-Road Buildings Assessor role is based in Kwa-Zulu Natal and is responsible for conducting on-site assessments of property damage for insurance claims. This role involves visiting affected properties, evaluating the extent of structural damage, verifying policy coverage, estimating repair costs, and recommending settlements.
• The assessor plays a critical role in delivering fair, accurate, and efficient claim outcomes while upholding excellent customer service standards and ensuring compliance with regulatory and internal processes.

What will make you successful in this role?

Key Responsibilities:

• On-Site Claims Assessment and Reporting
• Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
• Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
• Take detailed notes, photographs, and measurements as part of the field report.
• Engage with policyholders, builders, or contractors to clarify details and verify estimates.
• Produce accurate reports and make recommendations on claim settlements in line with policy cover.

Customer Service 

• Interact with clients during site visits in a professional and empathetic manner.
• Clearly explain assessment outcomes, next steps, and answer any queries.
• Ensure policyholders feel supported and informed throughout the claims process.

Compliance & Documentation

• Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
• Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.

Collaboration

• Work closely with internal assessors, claims handlers, and technical teams.
• Escalate complex or high-value claims for peer review or senior input.
• Provide expert guidance or second opinions to the wider claims team where required.

Deliverables 

• Conduct on-site assessments within SLA and travel guidelines.
• Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
• Maintain high levels of client satisfaction.
• Contribute to cost-effective claims resolution and reduction of claims leakage.
• Uphold a professional company image during all field visits.

Competencies

• Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
• Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
• Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
• Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
• Customer Focus: Committed to supporting clients through property-related loss events.
• Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
• Team Collaboration: Cooperative approach with claims colleagues and external stakeholders

Minimum Experience Required

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• Relevant qualifications in building surveying, construction management, or insurance-related fields (e.g., CII, CIOB, RICS certifications).

Minimum Experience

• 2+ years of experience in property insurance claims or construction/building assessment
• In-depth knowledge of building materials, construction principles, and structural evaluation
• Prior field experience conducting property damage inspections is highly desirable.
• Experience in using mobile technology or assessment software on-site.
• Customer service experience in the insurance industry is an advantage.