Jobs at Barloworld Equipment

Key Outputs

• Coordinate all activities within the mini market area to support business operations
• Live the Barloworld Equipment values
• Drive safety culture
• Achieve Key Performance Indicators (KPI’s)
• Foster teamwork to maximize productivity and profitability
• Plan, organize and monitor the receiving and dispatch of physical parts from and to value stream collection points
• Ensure workflow are expedited according to TAKT (response time) – MM delivery response
• Maintain overall data integrity (Inbound, storage and outbound)
• Ensure Housekeeping and contamination control standards are maintained
• Implement and sustain LEAN methodologies, including 6S standards
• Ensure physical parts are accurately aligned with SAP and EWM system data
• Maintain high stock accuracy and ensure timely system updates

Qualification, Experience and Competencies

• Grade 12
• Minimum of 3 years’ warehouse experience
• Computer literate, MS Excel, Word, Outlook, Access
• Experience in Warehouse Management Systems SAP, EWM, CRM and SIS 2.0 (advantageous)
• Sound understanding of BRC parts supply, value streams, and internal processes
• Ability to identify and classify CAT parts, including component and model identification
• Valid Reach Truck Operator License with hands-on operating experience
• Strong judgement, analytical, problem-solving, and reasoning skills
• Excellent verbal and written communication skills
• High level of attention to detail and accuracy
• Process-driven and compliance focused individual
• Strong planning, organizing, and prioritization skills
• Demonstrated teamwork, relationship-building, and people skills
• Exposure to a remanufacturing environment (added advantage)

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Key Output

• Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
• Assist with quotes for parts, service, and equipment management solutions.
• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
• Responsible for Marketing after sales products and services
• Liaison Between Barloworld and Customer accounts
• Business Planning and / Budgeting Planning
• Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
• Compile and submit parts forecasting.
• Discuss machine and undercarriage inspection reports regularly with customers.
• Responsible for selling Caterpillar marketing initiatives.
• Parts quotations followed up and converted into sales.
• Promote part sales through service.
• Achievement of Targeted Budget and Effective Expenses Management
• Achievement of Operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric
• B. Tech Sales/Marketing Diploma or Certificate
• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
• 5 years Caterpillar experience as an artisan
• Workplace Competencies Business development skills and knowledge
• Sound business communication skills (Managerial and technical report writing critical in role)
• Sound technical knowledge of product brands.
• Sound business communication skills
• Basic financial management skills
• PC and Microsoft Office knowledge
• Behavioural Competencies: Relations skills
• Problem solving, analysis
• Attention to detail.
• Listening
• Influencing and Negotiation

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Key Output

• Achieve warranty balance score card targets and KPI’s
• Control cost effectively on normal types of warranty claims
• Provide support for Warranty resolution
• Ensure effective self-management and performance ownership, driving warranty and service WIP
• Provide feedback on warranty issues to supervisors and artisans
• Decide on Warranty fitness of jobs / Prepare and ensure warranty claims are claim fit
• Develop / training on warranty skills for supervisors and artisans

Qualification, Experience and Competencies

• Grade 12
• Qualified Artisan will be advantages, (Mechanic in relevant trade e.g. Diesel Mechanic/ Heavy Equipment
• Mechanic or relevant qualification
• Four years post apprentice/learnership experience (1 years post red seal qualification as an artisan)
• Machine general technical knowledge and applied skills also understand warranty service principles
• Applicable product knowledge and good understanding of Caterpillar warranty process / system
• Basic financial acumen L1, Influencing and negotiating L1
• Technical report writing skill L1, Customer responsiveness L1
• Organisational awareness L1, Attention to detail L1
• Computer literate (MS Office, SIS & SAP/CRM – Warranty role) a must
• Problem solving and failure analysis skills L1

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Key Outputs

• Develop apprentices according to BWE and national requirements
• Drive knowledge assessments (DPC/ SGAs) and provide input into IDPs for artisans
• Perform training needs analyses and schedule employees in own region for development and gap closure
• Coordinate the development of artisans according to established training needs
• Prepare, communicate and manage annual training plans for Service in own region
• Manage Service DPC administration in own region
• Comply with BWE and OEM Audit requirements
• Develop artisan coaching capabilities
• Conduct institutional training as prescribed by the Learning Academy and according to national qualification requirements. Assessment, Coaching and development of learners and artisans
• Ensure Technical learning compliance with supplier standards
• Arrange and manage learning events
• Assess learners and Artisans to comply with national qualification requirements
• Lead Learner POP teams

Qualification, Experience and Competencies Minimum

• Registered / certified Artisan. Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) – “Red Seal”
• 4 years post trade experience
• Caterpillar Advanced Certified –advantageous
• Caterpillar Instructor Accreditation (CIAP) –advantageous
• ETDP NQ4, Certified Assessor and Moderator- advantageous
• Sound interpersonal relationship skills
• Computer Literate (MS Office & applicable caterpillar software applications)
• Trouble shooting and problem solving skills
• Applicable product knowledge
• Demonstrated practical and theoretical learning facilitation skill
• Technical Representative / Product Analyst / Technical Training Instructor experience is an added advantage
• Presentation skills