Customer Services Team Leader at Postbank (SOC) Ltd

LOCATION: VARIOUS DISTRICTS

• KWAZULU-NATAL, KING CETSHWAYO DISTRICT in the following Local Municipalities: uMhlathuze, uMlalazi, Mthonjaneni and Nkandla
• KWAZULU-NATAL, ZULULAND DISTRICT in the following Local Municipalities: Ulundi, Abaqulusi, Nongoma, eDumbe and uPhongolo

Job Responsibilities

• Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers (Key Account Managers).
• Complete Work-site checklist on dignity services and equipment and send report to the Regional Operations Managers (Key Account Managers).
• Collect and record all card stock received and ensure safekeeping of stock on hand.
• Issue card to customer upon verification and capture information on the front-end system as per SOP.
• Record each Card issued to beneficiaries or transferred to card issuers in the same centre and or transferred to other centres.
• Updating of statistics on number of cards issued and customers assisted.
• Order cards from the distribution, acknowledge cards and card inventory management system.
• Attending to queries related to the lost cards, pin resets and or damaged cards.
• Oversee the accurate completion of daily attendance register by staff and ensure timeous submission of weekly attendance time sheets.
• Balance and return all unused cards at the end of each day to the dedicated official for recording and safekeeping.
• Report any system related issues to the Regional Operations Managers (Key Account Managers) to assist in resolution.
• Send daily reports, statistics as per SOP to Regional Operations Managers (Key Account Managers) on daily basis or as and when required.
• Perform ad hoc allocation of other Tellers for system access and access authorisation on the system.
• Manage ques at the collection site while ensuring that elderly and sick customers are assisted speedily.

Minimum Qualifications and Experience Required

• Grade 12 (NQF Level 4)
• Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
• NQF6 Qualification, National Diploma or degree will be an added advantage.
• Experience as a Teller/Cashier or Customer Service.
• Supervisor/ Team Lead experience will be an added advantage.
• Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.

Skills & Attributes

• Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated.
• Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record.