Job Openings at Teraco

OBJECTIVES

Main function of the Job

Physical Security

• The Site Security Manager is responsible for the day to day management of the teams ensuring that Security Standard Operating Procedures are followed, administering the contract to ensure the smooth running of the operation. They will ensure that all new staff receive adequate training and induction and coach, mentor and motivate teams to ensure contract efficiency at all times.
• Lead physical security risk management activities to enhance the value of the company.
• Command and control of the day to day management of all Security Guards as directed by the Security contract.
• Oversee, coordinate and lead security requirements with vendors who safeguard the company's assets, intellectual property and technology as well as the physical safety of employees and visitors.
• Identify protection goals, objectives and metrics consistent with corporate strategic plan and compliance requirements.
• Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, network and access control access, employee education and awareness, and more.
• Work with the executives to prioritize security initiatives based on appropriate risk management.
• Maintain relationships with local, national and law enforcement agencies and other related government agencies.
• Oversee incident response planning as well as the investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.
• Work with outside consultants as appropriate for independent security audits.
• Perform daily, weekly, quarterly and annual audits and reviews to validate that security is deployed as expected.
• Assist the Operations Security Administrators in maintenance and repair of the security system.
• Adherence to standard operating procedures and to IT Security governance and policies.
• Take initiative to improve IT Security and better fulfill the needs of the user-base.
• Comply with client specific security procedures, including incident and change control procedures.
• Assist after hours with all client related queries (Monday to Sunday)
• Do daily CCTV/Access Control checks and report any discrepancies.
• Conduct a complete patrol throughout the premises daily to ensure everything is still in order and report any discrepancies.
• Conduct daily checks on all key registers and escalate immediately if any keys are missing.
• Conduct daily camera reviews to ensure all cameras are fully operational.
• Accept all client deliveries to the premises and upload the relevant documents linked to the tickets to Ozone.
• Assist or escalate with all unexpected incidents that might occur after hours.
• Support the National Security team, as requested from time to time.
• Manage contractor biometric group and contractor per group access across all sites, where Biomaster or equivalent deployed. Perform contractor quarterly audits across all sites.
• Receives complaints, investigates, takes immediate action to remediate and reports on safety concerns
• Must be able to investigate incident and accidents.
• Ensure all registers and checklists are updated on a weekly and monthly basis.
• Collaborate with the Head of Security to ensure access to site is limited to authorised vehicles and ensure best practices are applied in regards vehicle access and operations on site.
• Ensure that any person who is suspected to be under the influence of intoxicating substances is tested and the appropriate action is taken to remove the person from site and escalate to the Head of Security for further action.
• Ensure all employees are adequately trained and coached to perform their roles.

Information Security:

• Manage risks associated with access to the information assets/systems.

Qualifications and Experience

• Matric
• 4 years’ experience in Security environment or Police Service
• Experience in Vendor Management and related SLA’s
• Experience in administering and enforcing physical security.
• Drivers license and own car 
• Prior experience of managing a control room beneficial 

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MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Comply to working methods ensuring all SLA and MSA’s are achieved
• Perform after-hours support for both the Data Centre technicians and Data Centre coordinators
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained 

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable