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PwC - Biggest provider of audit, accounting and tax services to the companies listed in the Johannesburg Stock Exchange. Also provides internal audit, forensic audit, corporate finance, corporate governance services, sustainable assurance services and others.
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
The Customer Success Associate is responsible for ensuring the success of a portfolio of the customer experience accounts. You will be the main face and voice for our customers ensuring an excellent customer service experience as well as working closely with the customer experience team (understanding the needs and motivations of the customer and communicating these to the internal teams).
The Success Associate will bring ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between the customer experience team and the customer. You will be a trusted advisor to our largest customers, orchestrating our success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. Other services include change management, analytics/insights, business reviews, recommendations, renewals, platform development and support advice. You will be the advocate for the client and responsible for post sales success. Customer Success helps customers to avoid pitfalls by educating them, sharing best practices, offering guidance and acting as an early warning system when potential issues are identified so that they can be addressed.
Undergraduate degree (postgraduate degree will be highly advantageous)
Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on boarding process in the first 6 months:
Knowledge of customer-centric principles
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