Data Systems Support Specialist at The Aurum Institute

Work Description

• Provide field Software and Hardware support to Data Management Teams on Electronic
• Systems used for Data collation at Facility and Sub-district level

Technical Work Responsibilities

• Conduct hardware assessments of all Facility IT
• Equipment used specifically for capturing data  Install Anti-Virus to ensure all PC’s are regularly updated
•  Review all Operating Systems and test functionality
•  Perform installations of Health Information System Electronic Tools (Example: TIER.net)
•  Support all Health Information Systems
•  Trouble shooting and problem solving
•  Install Router, test wireless connectivity and configure networking
•  Internet connectivity assessment
•  Provide basic first line support for Facilities
•  Log all support calls with the IT Service Desk at Aurum and DOH
•  Software assessments at all Sub-Districts offices or facilities where there are Electronic
• Health Information Systems implemented
•  Develop a training module and provide training to all the District ICT Coordinators
•  Develop a training program for District and Sub- Districts and mentor the ICT Coordinators in implementing rolling out training to the District 
•  Implement a support and maintenance procedure to assist with call logging procedures and provide first line support
•  Support the Data Management Team in all data management functions
•  Adhere to all data management SOP’s, guidelines and confidentiality agreements

Requirements
Education

•  Diploma in Information technology
•  Grade 12 or NQF 4 qualification

Experience

•  Experience in Electronic Systems used in DoH Facilities

Requirements

•  Proficient personal computer skills including electronic mail, record keeping, and routine
• database activity, word processing, spreadsheet, graphics
•  Excellent knowledge of the Microsoft Office package as an End User
•  Understanding of XML and SQL
•  Overnight travel may be required
•  Own car for business travel
•  Valid driver’s license
•  SA Citizen or valid work permit to work in South Africa
•  Willing to work overtime