LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® ...
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This is a 12-month fixed-term contract position. As a Debt Collections Clerk, you will be responsible for collecting overdue debt on assigned accounts. This entails ensuring daily follow-up on all outstanding age analysis for all clients, in line with the company's collection strategy. Your role will be pivotal in maintaining the financial health of our business unit by implementing effective and ethical collection practices.
Responsibilities
Contacting businesses for overdue payments.
Persuading debtors to pay outstanding debts through negotiation and communication.
Providing information about payment options and arranging payment plans and documenting all communication with debtors and updating records accordingly.
Following up with debtors on missed payments and implementing collection strategies.
Adhering to legal regulations and ethical standards in debt collection practices.
Resolving disputes or issues related to payments with professionalism and courtesy.
Collaborating with colleagues and supervisors to meet collection targets and objectives.
Utilizing collection software and tools to track accounts and manage tasks efficiently.
Requirements
Have business to business debt collection experience (1+ year experience).
Able to follow debt collection processes using applicable collection templates when contacting customers via email.
Conducting professional and effective phone conversations with debtors, making applicable notes on the collections tool.
Capable of assessing debtor solvency by examining their payment history and basic financial information. Have skills to negotiate payment plans with debtors and persuade them to fulfil their commitments.
Able to stay calm and focused under pressure and manage interactions with difficult debtors and understand debtors' financial situations while maintaining appropriate professionalism.
Capable of managing multiple tasks and adhere to collection deadlines.
Customer services experience required to collaborate with other members of the collections-to-cash team and other departments when needed to resolve customer queries or disputes.
Basic accounting knowledge in order to generate customer reckon reconciliation.
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