Current Opportunities at LexisNexis South Africa

About the role

• This is a 12-month fixed-term contract position. As a Debt Collections Clerk, you will be responsible for collecting overdue debt on assigned accounts. This entails ensuring daily follow-up on all outstanding age analysis for all clients, in line with the company's collection strategy. Your role will be pivotal in maintaining the financial health of our business unit by implementing effective and ethical collection practices.

Responsibilities

• Contacting businesses for overdue payments.
• Persuading debtors to pay outstanding debts through negotiation and communication.
• Providing information about payment options and arranging payment plans and documenting all communication with debtors and updating records accordingly.
• Following up with debtors on missed payments and implementing collection strategies.
• Adhering to legal regulations and ethical standards in debt collection practices.
• Resolving disputes or issues related to payments with professionalism and courtesy.
• Collaborating with colleagues and supervisors to meet collection targets and objectives.
• Utilizing collection software and tools to track accounts and manage tasks efficiently.

Requirements

• Have business to business debt collection experience (1+ year experience).
• Able to follow debt collection processes using applicable collection templates when contacting customers via email.
• Conducting professional and effective phone conversations with debtors, making applicable notes on the collections tool.
• Capable of assessing debtor solvency by examining their payment history and basic financial information. Have skills to negotiate payment plans with debtors and persuade them to fulfil their commitments.
• Able to stay calm and focused under pressure and manage interactions with difficult debtors and understand debtors' financial situations while maintaining appropriate professionalism.
• Capable of managing multiple tasks and adhere to collection deadlines.
• Customer services experience required to collaborate with other members of the collections-to-cash team and other departments when needed to resolve customer queries or disputes.
• Basic accounting knowledge in order to generate customer reckon reconciliation.

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About the Role

• As a Full Stack Software Engineer you will design, develop, and maintain complex software solutions. You'll collaborate with cross-functional international teams to drive innovation and deliver high-quality products highly favoured by legal professionals. Your expertise will be crucial in solving technical challenges and enhancing system performance.

Responsibilities

• Collaborating closely with our Product teams to develop our Legal Project solution.
• Taking part in architecture and technological choices.
• Maintaining and supporting existing applications.
• Ensuring the quality of the code base (resilience, performance and security).
• Designing and implementing new features across our suite of applications.
• Contributing actively to our agile rituals.
• Performing thorough cross-developers code reviews.

Requirements

• Have a Bachelor’s degree in computer science or a related field or a solid technical background.
• Have at least 4+ years of experience in Full Stack Development.
• Have strong proficiency in .NET and TypeScript / Frontend Framework (VueJS is a plus).
• Have adherence to best development practices such as unit and functional testing, code reviews, SOLID principles, and security practices.
• Be proficient in Git for version control.
• Be familiar with PHP programming (nice to have) 

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About the Role

• As a Full Stack Senior Software Engineer, you will design, develop, and maintain complex software solutions. You'll collaborate with cross-functional international teams to drive innovation and deliver high-quality products highly favoured by legal professionals. Your expertise will be crucial in solving technical challenges and enhancing system performance.

Responsibilities

• Collaborating closely with our Product teams to develop our Legal Project solution.
• Taking part in architecture and technological choices.
• Maintaining and supporting existing applications.
• Ensuring the quality of the code base (resilience, performance and security).
• Designing and implementing new features across our suite of applications.
• Contributing actively to our agile rituals.
• Performing thorough cross-developers code reviews.

Requirements

• Have a Bachelor’s degree in computer science or a related field or a solid technical background.
• Have at least 6+ years of experience in Full Stack Development.
• Have strong proficiency in .NET and TypeScript / Frontend Framework (VueJS is a plus).
• Have adherence to best development practices such as unit and functional testing, code reviews, SOLID principles, and security practices.
• Be proficient in Git for version control.
• Be familiar with PHP programming (nice to have)

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About the Role

• As s a Full Stack Software Engineering Lead, you will design, develop, and maintain complex software solutions. You will collaborate with cross-functional international teams to drive innovation and deliver high-quality products highly favoured by legal professionals. Your expertise will be crucial in solving technical challenges and enhancing system performance.

Responsibilities

• Collaborating closely with our Product teams to develop our Legal Project solution.
• Driving with other leaders, architecture and technological choices.
• Maintaining and supporting existing applications.
• Ensuring the quality of the code base (resilience, performance and security).
• Designing and implementing new features across our suite of applications.
• Overseeing the smooth running of our agile rituals.
• Performing thorough cross-developers code reviews.
• Mentoring developers within your squad.
• Supervising the implementation of technical solutions.

Requirements

• Have a Bachelor’s degree in computer science or a related field or a solid technical background.
• Have at least 8+ years of experience in Full Stack Development.
• Have at least 2+ years of experience as a Lead.
• Have strong proficiency in .NET and TypeScript / Frontend Framework (VueJS is a plus).
• Have adherence to best development practices such as unit and functional testing, code reviews, SOLID principles, and security practices.
• Be proficient in Git for version control.
• Be familiar with PHP programming (nice to have) 

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JOB PURPOSE: 

• To sell exhibition floor space, sponsorship and value-added packages to new and existing exhibitors.
• Maintain effective relationships with customers, industry partners, trade organisations and other partners as required.
• Build new relationships by expanding the database and prospecting for new business.
• Be dynamic and creative and work on both the short term and long-term strategy of the exhibition.

Key responsibilities:

• Generate revenue through face to face and telephone selling.
• Telephone Sales– Minimum of 35 calls per day unless out seeing clients face to face.
• Ensure targets are being met: (Weekly and monthly targets will be emailed to you)
• Pricing structures are to be strictly adhered to. You may not enter any “deals” or variations to this structure without the written authorisation by your manager.
• Actively seek out and follow through on new prospects from all relevant sources (trade journals, competitive events etc) and actively source and develop new business areas relevant to the event.
• Improve retention and growth of the existing business through strategic account management.
• Develop robust sales strategies to counteract competitive events.
• Joint responsibility for all sectors of the event including sales planning, campaign management, forecasting, and achieving the sales target.
• Maintain effective relationships with trade associations, either as a strategic partner and/or portfolio partner
• Build long term-term and sustainable relationships to maximise client retention.
• Fully understand the show model
• Communicate across all disciplines (marketing, operations (including floor planning), PR) to ensure market intelligence is shared to maximise on potential opportunities.
• Accurately and efficiently manage the sales dashboard, the sales pipeline and floor plan.
• Maintain and update your database with relevant contacts, notes, and market intelligence – ensure that input into database is accurate and up to date at all times.
• Monitor and plan sales activity and regularly monitor the sales pipeline accordingly.
• Work with marketing to manage the entire sales promotion campaign ensuring targeted, timely and appropriate communications are sent out to the prospect/exhibitor base. Full management of campaigns and tracking of sales plan effectiveness
• Work closely with the Marketing Manager and Exhibition Manager to develop targeted exhibitor and visitor promotional campaigns according to the sales plan.
• Have a creative approach with a keen eye on revenue generation from show related and non-show related activities and participate in adhoc business projects as required.
• When required attend competitor events, industry, and trade association events (both domestically and in Africa) thereby obtaining industry and market intelligence, maintaining, and creating new relationships, expanding the database, and prospecting for new business.
• Prepare exhibitor proposals and contracts for your sales.
• Write sales reports as required. Reports need to be 100% accurate and inclusive of all information.
• Work with finance on debt collection pre- and post-show.
• To prepare feedback on sales and events for weekly progress meetings.
• Fill out a daily/weekly sales call report and weekly sales meetings report to be emailed to your manager weekly Assist with Exhibitors enquiry’s and correspond with the Exhibitor / Client from inception of the sales contact to end of Exhibition and provide a friendly and professional service to all Exhibitors and potential clients.
• Required to travel and attend presentations out of town as requested.
• Sort out problems with clients, the Sales Executive is responsible for full ownership of the sale. This applies to the floor plan as well.
• Required to give an in-depth report back and analysis of preparation to the show for the post show wash up. 

SERVICE & WORK ETHIC:

• Provide a friendly and professional service to all visitors, buyers, and exhibitors you encounter.
• Provide general support to your entire team.
• Answer all client queries within 24Hrs.
• Punctuality for work and appointments with clients is considered professional courtesy and must be always conducted.
• Always show an interest in what the client requires, as well as that of fellow team players
• Keep abreast of developments and share news, developments, and insights with fellow team members.
• Red flag problem areas proactively rather than reactively – pre-empt challenges rather than leaving to a point where this will impact delivery to the client or place undue stress on team members.
• Show a positive, upbeat front, keep cool and show a consistent character especially under high stress periods.
• Strive to over deliver in every area of the portfolio, year on year.  Look at innovative ways to improve process, implement systems and deliver on quality and professionalism.
• Look at innovative ways to improve process, implement systems and deliver on quality and professionalism.
• Any other duties and responsibilities as deemed necessary by Reed Exhibitions to fulfil the role of Customer Relationship Executive. This job spec is not exhaustive, and you will be required to comply with additional duties as reasonably required from time to time to fulfil your role.

GENERAL:

• Attend Networking / Industry Events
• Attend weekly Sales and Project meetings with Exhibition Manager and Managing Director if required.
• Keep your outlook diary up to date with all external and internal meetings.
• Ensure that your outlook diary is shared with your colleagues.
• Any problems with Exhibitors / Clients, the Project, or any other complaints made, must be brought to the attention of the Exhibition Manager with immediate effect.
• You will be requested to work additional hours from time to time to fulfil deadlines for the exhibitions.
• Come up with solutions to any problems.

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About the Role

• As a BI/Data Analyst you will document, optimize, and design business and reporting processes related to BI and MIS systems. You will handle data governance, report design, and implementation, ensuring data is safe and accessible. You will also train users on efficient data usage

Responsibilities

• Providing business support through data analysis and research. 
• Modifying pre-designed queries to assess data for research purposes. 
• Running basic data statistics independently including coverage stats, field populations, etc. 
• Conducting routine data review and verification and ensuring corrections or clarifications are made in a timely manner. 
• Investigating, tracking, and reporting data issues. 
• Providing technical problem solving to less technical teams (customer service, consumer advocacy, etc.). 
• Completing new data onboarding and/or production data management functions as assigned and required.
• Utilizing various data workflow management and analysis tools while producing basic ad hoc data counts or stats as required. 
• Resolve and/or guide data sources in resolving basic data issues within specific functional area. 

Requirements

• Have a diploma/degree in business or IT related field (Mathematics/Science/Computer Science preferred)
• Have at least 1-2 years of previous experience in a similar role.
• Have Knowledge of SQL, SSRS, SSAS, PowerBI, Tableau, AWS Redshift, or DBeaver.
• Have advanced knowledge and experience with MS Office. 
• Have experience in analyzing business requirements including building and deploying dashboards and reporting. 
• Be able to collaborate with team members and manage stakeholders.
• Be analytical with an impeccable attention to detail.