The Netcare Group operates the largest private hospital group, primary care network and medical emergency service in South Africa. Netcare is also the biggest private trainer of emergency personnel and healthcare workers. At Netcare, our inspiration to excel in providing medical innovation and quality care is to be found in our values. We continue to focus o...
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Job Summary
- The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.
- The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
Promote staff wellbeing
- Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
- Registration with the South African Nursing Council as a Registered Nurse
- Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
Preferred
- A relevant management qualification
WORK EXPERIENCE
Essential
- An intermediate level of Computer proficiency
Preferred
- 2 or more years’ experience in a private hospital setting
- Experience in clinical leadership
KNOWLEDGE
Essential
- Sound financial knowledge and the ability to interpret financial data
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KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Coding quality
- Application of clinical and coding knowledge to accurately assign and sequence all ICD-10 and CCSA codes for services rendered for each patient event
- Demonstrate expertise in clinical coding and the Diagnostic Related Grouper model and an understanding of the complex cause and effect factors within the broader managed care industry
- Clinical coding completeness of all patient events relevant to medical history, diagnosis, treatment rendered, and procedures carried out and response to treatment.
- Provide operational support for Billing Operation Clusters and hospitals with regards to the accuracy of ICD-10 and CCSA coding on claims
- Engage with doctors and allied service providers to ensure complete and accurate ICD-10 and CCSA coding on each case is achieved
- Audit patient events to assess accuracy and completeness of coding
- Analyze medical records and identifies clinical documentation deficiencies
- Utilize all available digital resources for accurate and appropriate clinical coding
- Measure and report on hospital clinical coding compliance
- Allocate clinical codes to patients’ current period of care using knowledge of the coding information contained on HCI and other relevant platforms
- Continual assessment of work to ensure a continuous improvement in ICD-10 and CCSA coding and collection of quality health data
- Review and analyze clinical coding periodically during a patient event in relation to mapped clinical coding requirements
- Adherence to Netcare policy and procedure and measurement of performance within the designated key performance area
Compliance Management
- Actions that are guided by the South African Code of Ethics for Clinical Coders and South African coding standards
- Comply with all ethical and legal requirements regarding clinical coding and related practice
- Conduct on-going audits and clinical coding reviews to ensure all clinical coding and clinical documentation is complete and precise
- Clinical coding accuracy will be measured using reporting and trend analysis from the Netcare data analytics team
Rejection management
- Review clinical coding periodically during a patient event in relation to coding requirements, to decrease or eradicate coding errors, reduce short payments, claims rejections
Communicate with funders about clinical coding errors and disputes
- Identify discrepancies, potential quality of care and billing issues
- Review of PMB and other coding related queries and recommendations for action
Internal Customer Support
- Participate actively with the Netcare data analytics team to iteratively improve on coding trends and rejection management
- Serves as a subject matter expert to case managers and internal and external stakeholders
- Mentor and coach staff on coding related matters
- Provide coding support to the hospital billing department
- Assist with the training of staff on relevant diagnostic and procedural coding schemas
External Customer Support
- Contact physicians and other health care professionals with questions about treatments or diagnostic tests given to patients regarding to coding procedures.
- Serves as coding consultant to care providers
TRANSFORMATION OF OUR SOCIET
Build and maintain stakeholder relationships
- Develop collaborative relationships to help accomplish work goal.
- Maintain customer intimacy through building relationships with billings teams, doctors, nursing staff and other relevant internal and external stakeholders.
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals and BOCs.
- Foster an effective working relationship with staff and internal and external stakeholders.
Personal and professional development
- Develop collaborative relationships to help accomplish work goals
- Support of national initiatives and assist in responding to the changing business needs and development within Netcare
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
SKILLS PROFILE
EDUCATION
Essential
- Diploma or degree in Nursing or equivalent NQF level 6 qualification within healthcare sciences
- Certificate in Advanced ICD-10 or completion of Netcare Advanced ICD-10 training
- SANC registration as a Registered Nurse or equivalent professional body
Preferred
- Completed a CCSA (Complete CPT® for South Africa) coding course or completion of Netcare Discipline specific CCSA coding training
WORK EXPERIENCE
Essential
- Min of 3 years’ experience in Clinical Coding and or Case management in a hospital environment
KNOWLEDGE
Essential
- CCSA coding and an understanding of coding standards
- ICD-10 coding and an understanding of coding standards
- Multi-disciplinary clinical experience and knowledge of medical terminology
- Excellent communication skills
- Attention to detail
- Ability to work extended hours
- Anatomy and physiology
- Intermediate computer proficiency
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ROLE PROFILE SUMMARY:
- The Switchboard operator is responsible for answering the incoming high volume of calls in a professional, timely and friendly manner. This individual will be the first point of contact for patients, visitors, and staff, ensuring that calls are answered promptly and routed correctly, and providing essential information as needed. The hospital Switchboard operator demonstrate excellent communication skills and the ability to manage high-pressure situations.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Manage Incoming calls and Telephone Etiquette
- Answer all incoming to the hospital in a timely, professional, and courteous manner.
- Direct calls to the appropriate departments, doctor rooms, or wards based on the caller’s needs.
- Provide general information about the hospital’s services, directions, and policies when requested. Offer accurate, clear, and helpful information to patients, visitors, and staff regarding hospital services, visiting hours, and locations.
- Take and deliver messages when requested staff members are unavailable.
- Manage basic patient queries, and if any escalation or additional information is required, refer to the Reception Supervisor / Manager.
Communication and Patient enquiries
- Liaise and communicate with doctors, executive personnel, public and colleagues.
- Provide basic information to patients or their families, including directions within the hospital, etc.
- Work closely with administrative, doctors, and emergency staff to ensure smooth communication and a seamless experience for patients and visitors.
- Excellent communication and listening skills.
- Always answer, respond and communicate and in friendly, welcoming and professional manner.
Confidentiality and Privacy
- Ensure patient confidentiality and privacy are always maintained in compliance with the POPIA and Privacy standard operating procedures.
- Manage sensitive information with care and discretion.
Updating of information
- Keep all relevant information and contingency plans updated.
- Update hospital telephone lists, relevant telephone numbers and distribution to relevant departments thereof
Administrative Support
- Assist with administrative tasks such as filing, scanning of documents, or managing patient admissions when needed.
- Support hospital operations by managing various administrative duties as assigned.
- Perform any reasonable task as instructed by the direct and indirect management.
SKILLS PROFILE
EDUCATION
Essential
- Grade 12 or equivalent NQF Level 4 Qualification
- Basic computer proficiency
WORK EXPERIENCE
Essential
- 1-2 years’ experience on a similar position
- Experience in a customer service role (preferred)
KNOWLEDGE
Preferred
- Knowledge of Telephone Management Systems.
- Competency in data entry, verbal communication, and customer service.
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Role summary:
- The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse. The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- A grade 12 matric certificate is essential.
- NQF lever 3 or 4 nursing qualification.
- Registration with the South African Nursing Council as an Enrolled Nurse.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in Surgical ward would be an advantage.
- Thorough knowledge of general and specialised nursing theory and practice.
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KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Patient care
- Acts as shift leader for the post that shift that he / she is responsible for
- Responsible for the delivery and co-ordination of competent nursing care during the shift for which the CNS is responsible
- Supports and supervises less experienced staff, acts as a preceptor for new staff, and assists in the clinical teaching of learners
- Provide leadership in the clinical situation, and acts as an influential role model for best competent professional practice
Research activities
- Contribute to the ongoing research, development and review of best practice in the specialty
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Acts as a resource in the clinical specialty as a result of advanced and broad knowledge and skills in that specialty
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
SKILLS PROFILE
EDUCATION
Essential
- Registered as a Professional Nurse with the South African Nursing Council or equivalent NQF level 7 qualification
- A post basic qualification in the area of specialty, or evidence of competent experience in that field, together with contemporary skills and knowledge of that specialty.
KNOWLEDGE
Essential
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices in the highly specialised field
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KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Administrative Duties
- Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
- Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
- Complete E- Patient Report Forms accurately for every patient treated
- Complete any and all paperwork required for overtime worked and leave required
- Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
- Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
- Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
- Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
- Ensure the cleanliness of the station on a daily basis
- Ensure proper and adequate stock control and replacement immediately after a call if possible
- Attend CME training to maintain CPD compliance
- Submit to involvement in community projects if required
- Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
- Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
- Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
- Maintain all equipment in satisfactory working conditions in accordance with manufacturers’ details
- Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen ’to management.
- Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
- Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
- Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
- Act in a manner conducive to basic safety regulations whilst on duty
- Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
- Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
- Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
- Wear the appropriate protective gear on each scene as necessary
- Ensure proper and adequate stock control and replacement immediately after a call if possible
SKILLS PROFILE
EDUCATION
Essential
- Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with the latest HPCSA CPG guidelines.
- A valid PDRP for passengers
- A valid Code 10 Driver’s License
WORK EXPERIENCE
Essential
- Must be over 21 years old
- 2 Years post graduate patient care experience in an operational environment would be beneficial
- Computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
- Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911
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CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
- Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote staff wellbeing
- Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
go to method of application »
Job Summary:
- The Trauma Trained Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualized and holistic nursing care of a patient, their families or the community, performed either directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
Key Work Output and Accountabilities:
- Assessment, planning, implementation and evaluation of patient’s needs.
- Provide quality nursing care in terms of both physical and psychological interventions to patients on a general medical ward.
- Work collaboratively with other disciplines in providing holistic care to the patient.
- Participation in meetings such as care plan meetings, hand over meetings, discharge meetings etc.
- Documentation according to policies and procedures.
- Adhere to policies and procedures regarding reporting mechanisms.
- Respects patient’s rights to privacy, dignity and safety.
- Acts as a liaison between patients, families, doctors and multidisciplinary team members.
- Provides emotional support to patients and their families.
- Support in maintaining a clean, well organized and safe environment for patients.
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council or equivalent NQF level 7 qualification.
- Registration with the South African Nursing Council as a Registered Nurse.
- Post-basic qualification in Trauma.
- Previous experience working in an Emergency/Trauma Unit.
- Previous private healthcare experience essential.
- Capacity to implement and maintain standards of health practice required from all accredited bodies and appropriate health legislation
- Capacity to implement and maintain standards of health practice required from all accredited bodies and appropriate health legislation
go to method of application »
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote staff wellbeing
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF 7 qualification
- Registration with the South African Nursing Council as a Registered Nurse
- Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
Preferred
- A relevant management qualification
WORK EXPERIENCE
Essential
- An intermediate level of Computer proficiency
Preferred
- 2 or more years’ experience in a private hospital setting
- Experience in clinical leadership
KNOWLEDGE
Essential
- Sound financial knowledge and the ability to interpret financial data
Method of Application
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