Debt Collector at TWK Agri

Job Summary

• The role involves the effective recovery of outstanding debt through proactive monitoring, negotiation, and administration of payment arrangements. The role includes maintaining accurate records, preparing legal documentation, handling client correspondence, and producing reports.
• The incumbent must ensure full compliance with relevant policies, procedures, and legislative requirements throughout the collections process.

Responsibilities and Duties

• Attend to all correspondence and queries from clients and stakeholders
• Draft and prepare legal documents and collection-related correspondence
• Trace debtors using available tools and resources
• Monitor debtor accounts daily and identify overdue or high-risk accounts
• Formulate and implement strategies to recover outstanding payments
• Negotiate payment terms, payoff deadlines, and structured payment plans
• Manage and administer the full debt collection process from initiation to resolution
• Investigate, identify, and resolve account discrepancies
• Maintain and update reports, debtor files, and internal databases accurately and timeously
• Process payments, refunds, and account adjustments
• Report, escalate, and assist in managing delinquent debt behaviour where required
• Ensure compliance with legal requirements and internal procedures when legal action becomes necessary
• Prepare reports for external clients and internal departments
• Perform general administrative and office support duties

Qualifications and Skills

• Matric / Grade 12
• Currently studying towards a relevant qualification (advantageous)
• Registration with the Council for Debt Collectors (advantageous)
• 5 years’ experience in debt collection
• Experience using a debt collection system (advantageous)
• Strong understanding of the end-to-end collections process (statements, debits, credits, reconciliations)
• Knowledge of debt collection policies, procedures, and applicable legislation
• Bilingual fluency in Afrikaans and English
• Proficiency in MS Office Suite
• Strong administrative, organisational, and record-keeping skills
• Excellent written and verbal communication skills
• Ability to meet deadlines, manage competing priorities, and achieve set objectives
• Ability to engage professionally, maintaining politeness and compassion while remaining confident and assertive
• Strong numerical and basic accounting/mathematical skills