Delivery Manager at BDO South Africa

• The Delivery Manager manages key information technology and business transformation projects. The Delivery Manager will introduce new or enhanced applications and/or systems into the firm work processes to optimise operations and will execute plans for improved business functions through technological advances.
• Responsibilities include identifying, building, leading and managing cross-functional project teams to achieve the desired project outcomes. The Delivery Manager will work with the Business owner to ensure project output is aligned to overall business outcome. She/he will manage the full project life cycle from initiation through to closure.

Main Duties And Responsibilities Include

• Meet with service line heads and other business owners to clarify specific requirements of each project
• Lead project planning sessions to set project goals and objectives, determine timelines, define tasks, and outline resources necessary to successfully complete the project
• Monitor the progress of projects, including addressing issues that may arise and ensuring project deliverables are completed on time
• Use an appropriate tracking tool to coordinate different elements of the project Follow standard processes as defined by the Project Management Institute (PMI)
• Organise regular status and review meetings as necessary, including generating and distributing meeting minutes
• Synthesise and analyse data to prepare accurate financial forecasts and reports
• Gather resources, identify potential constraints based on activities and timeframes, and define solutions to manage any constraints
• Design a risk management plan to minimize foreseeable disruptions to the project Manage relevant budgets to ensure compliance with processes such as RFP generation and PO generation
• Oversee all incoming and outgoing project documentation, including managing contracts
• Manager a portfolio and resources to ensure stakeholder engagement through project plans, schedules, project tracking, budget and resource allocation, Gantt charts, and workload analysis
• Report regularly to management and relevant stakeholders on the progress of the project, challenges, resolutions, and alterations
• Conduct project reviews, including creating detailed reports for executive staff and identifying areas for future improvement
• Ensure all project deliverables, deadlines, and client expectations are met Optimise and improve processes, identify growth opportunities, and initiate new projects

Policies and Procedures

• Comply with all relevant policies and procedures
• Complete all documents required by the firm policies and procedures

Other

• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the Shared Services team

Qualifications

• Bachelor’s degree in project management, information systems, or a related technical field
• Minimum 5-6 years relevant work experience
• Project Management Professional (PMP) / PRINCE II certification is a plus

Requirements:

• Excellent written and verbal communication skills
• Demonstrated expertise in managing IT and business transformation projects through all phases of a project life cycle
• Working knowledge of Microsoft operating systems and programs including Excel, PowerPoint, Word, and Outlook
• Expertise with project management software (e.g., Microsoft Project)
• Advanced negotiation and conflict resolution skills
• Highly organized with excellent attention to detail
• Strong management, leadership, and interpersonal skills
• Ability to present technical information clearly and concisely at a level appropriate to the target audience
• Ability to solve problems by systematically analyzing issues, drawing logical conclusions, and recommending practical solutions
• Demonstrated ability to prioritize and manage the workload of multiple projects

Job Competencies:

• Flexibility and creative thinking
• Demonstrated ability to effectively direct, coordinate, and follow up with team members to ensure timely completion of project deliverables
• Ability to work effectively under pressure and time constraints in a fast-paced, rapidly evolving environment
• Proven ability to effectively collaborate with internal and external stakeholders

BDO Core Competencies:

• Relationships and Collaboration
• Exceptional Client Service
• Business Growth
• Engaging people
• Quality, Risk management and Operational transformation