Delivery Manager (Dynamics 365) at Vito Solutions

JOB OVERVIEW:

The D365 Delivery Manager has a comprehensive understanding of the Microsoft Dynamics 365 platform and can manage people. Projects are delivered through predefined delivery teams and for each project the correctly skilled development resources need to be allocated to project teams. Projects need to be scheduled in such a way to support concurrent development within the same technical environment and system testing and regression testing needs to fit into this schedule in an efficient manner.

The Support and Maintenance Team Leader reports into the Development Manager and management of incident resolution, service level management, escalations and fix deployments are all part of the accountability of the Development Manager. Emergency fixes, incident escalations and root cause analyses are managed by the Development Manager.

This team is located across several cities and two continents, and the Development Manager is comfortable managing remote teams efficiently and effectively.

DESCRIPTION OF POSITION:

The D365 Delivery Manager is accountable and/or responsible for the following:

• Contribute to the planning of project execution to support concurrency balanced with business demand and prioritization.
• Work with Project Managers and Team Leaders for scheduling and allocation of development resources to projects and support teams
• Management of the Support and Maintenance Team leader. The Development Manager takes accountability of the operational efficiency of this area with regards to Service Level Management of incidents and change requests, escalations, root cause analyses, and emergency and planned deployments
• Involved in management of the project deployments
• Accountable for daily health monitoring of the environment
• Collaborating through a healthy relationship with the Group Infrastructure teams, Business Demand managers, Scrum Masters, other IT Development Managers
• Ensure stable and performant production environment
• Manage performance and development of all direct reports
• Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer
• Provide training, mentorship and leadership to direct and inspire a high-performance team
• Involved in annual budgeting cycles for development team resources, software licenses, TCO etc.

KNOWLEDGE AND SKILLS:

• Good understanding of Microsoft Dynamics 365
• Working knowledge of Agile software delivery methods
• Agile delivery methods, including Scrum at Scale
• Excellent decision making & organizing skills
• Ability to think holistically as well as at a detailed level
• Understanding Technology Architecture trends & best practice thinking
• Leadership
• Human Capital Development
• Building networks and good relationships
• Analytical and systems thinker
• Produce creative solutions to business problems
• Perform under pressure
• Self-motivator
• Challenge current assumptions and beliefs
• Motivate others and mentoring others
• Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills
• Deciding and initiating action

COMPETENCIES

• Client focus
• Cultivates Innovation
• Drives Results
• Collaborates
• Flexibility and adaptability
• Competent in problem solving and troubleshooting
• Prioritizing objectives and planning
• IT Data Analysis
• Project Oversight
• Reporting and Administration
• Quality, Compliance and Accreditation
• Business Requirements Definition
• Technologies

QUALIFICATIONS REQUIRED:

• Relevant B Degree or equivalent workplace experience

EXPERIENCE REQUIRED:

• Experience managing technical staff
• 5-10 years application development experience

ADVANTAGEOUS SKILLS:

• Certification in Microsoft products or specifically Dynamics 365
• Experienced in dealing with external suppliers and offshore business partners
• Experience in configuration, development, or management of D365 team
• Knowledge of DevSecOps, AWS, Azure

**Please note : If you have not heard from us within 2 weeks, please consider your application unsuccessful.