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About the job Change Manager
EMPLOYMENT TYPE:
Contract ( Initial 12 months with a high probability of extension)
COMPANY:
A large financial services company
LOCATION:
Cape Town (Remote with the option to travel to Cape Town occasionally)
JOB OVERVIEW:
- General change management
- Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
- Identify potential people impacts, risks and develop specific plans to mitigate or address the concerns
- Develop a set of actionable and targeted change management plans - including stakeholder and communication plan, impact management plan, training plan and resistance management plan when required
- Development of communication utilizing various mediums
- Coaching and Training
- Development and delivery of training material and training in conjunction with the Learning and development department where required
- Assisting with training and monitoring adoption
Employee engagement and culture:
- Assess the change impact and readiness for change initiative, identifying key barriers
- Engage with stakeholders to obtain buy-in to the change initiative
- Facilitate group sessions and discussions in workshops
- Analyze data and drafting of reports
- Proactively identify opportunities for culture and engagement interventions
- Promote the need for and benefits of change management as part of the change initiative
Measure and Monitor:
- Create and manage measurement systems to track adoption and proficiency of individual changes
- Identify anticipated points of resistance and manage this to acceptance and adoption, or implement corrective action
DESCRIPTION OF POSITION:
- Culture actions to improve survey results
- Conduct as-is analysis
- Change impact assessments
- Conduct employee engagement and culture workshops
- Analysis of data and provide recommendations
- Craft desired culture
- Leadership behaviors to support culture
- Draft road map
- Metrics to measure and imbed
- Development and delivery of training materials
- Implement communication strategy
KNOWLEDGE AND SKILLS:
- Excellent computer skills (MS Office and other relevant change tools used)
- Have in-depth knowledge and understanding of Change Management models and theories.
- Have an understanding of Change Management principles and the impact on the organization.
- Have ability to co-design, coordinate and implement Change Management strategies
- Have in-depth knowledge of individual and team dynamics
Skills:
- Coaching
- Training development and implementation
- Employee engagement and culture initiatives
Personal traits:
- Collaborative and open-minded
- Good communicator, listener, and presenter of ideas verbally and visually
- The ability to plan, multi-task, and manage time effectively
- Servant Leader, willing to cross-skill across roles to prioritize Business Delivery
- Committed to and a passion for change and culture
- Excited about delivering and training on new ways of work
- Inquisitive and self-motivated to continue learning and personal development
QUALIFICATIONS REQUIRED:
NQF 7 (Bachelors Degree or Advanced Diploma) in Change Management, Psychology, Human Resources or related field
EXPERIENCE REQUIRED:
- Have at least 6 years experience as dedicated Change Management specialist on project-driven initiatives (Business and IT programs) in large organizational multi-cultural contexts.
- Have experience in development and implementation of communication and training strategies on project-driven initiatives is required.
- Coaching experience to develop management teams
- Have experience in developing training strategies on project-driven initiatives
**Please note : If you have not heard from us within 2 weeks, please consider your application unsuccessful.
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JOB OVERVIEW:
The D365 Delivery Manager has a comprehensive understanding of the Microsoft Dynamics 365 platform and can manage people. Projects are delivered through predefined delivery teams and for each project the correctly skilled development resources need to be allocated to project teams. Projects need to be scheduled in such a way to support concurrent development within the same technical environment and system testing and regression testing needs to fit into this schedule in an efficient manner.
The Support and Maintenance Team Leader reports into the Development Manager and management of incident resolution, service level management, escalations and fix deployments are all part of the accountability of the Development Manager. Emergency fixes, incident escalations and root cause analyses are managed by the Development Manager.
This team is located across several cities and two continents, and the Development Manager is comfortable managing remote teams efficiently and effectively.
DESCRIPTION OF POSITION:
The D365 Delivery Manager is accountable and/or responsible for the following:
- Contribute to the planning of project execution to support concurrency balanced with business demand and prioritization.
- Work with Project Managers and Team Leaders for scheduling and allocation of development resources to projects and support teams
- Management of the Support and Maintenance Team leader. The Development Manager takes accountability of the operational efficiency of this area with regards to Service Level Management of incidents and change requests, escalations, root cause analyses, and emergency and planned deployments
- Involved in management of the project deployments
- Accountable for daily health monitoring of the environment
- Collaborating through a healthy relationship with the Group Infrastructure teams, Business Demand managers, Scrum Masters, other IT Development Managers
- Ensure stable and performant production environment
- Manage performance and development of all direct reports
- Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer
- Provide training, mentorship and leadership to direct and inspire a high-performance team
- Involved in annual budgeting cycles for development team resources, software licenses, TCO etc.
KNOWLEDGE AND SKILLS:
- Good understanding of Microsoft Dynamics 365
- Working knowledge of Agile software delivery methods
- Agile delivery methods, including Scrum at Scale
- Excellent decision making & organizing skills
- Ability to think holistically as well as at a detailed level
- Understanding Technology Architecture trends & best practice thinking
- Leadership
- Human Capital Development
- Building networks and good relationships
- Analytical and systems thinker
- Produce creative solutions to business problems
- Perform under pressure
- Self-motivator
- Challenge current assumptions and beliefs
- Motivate others and mentoring others
- Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills
- Deciding and initiating action
COMPETENCIES
- Client focus
- Cultivates Innovation
- Drives Results
- Collaborates
- Flexibility and adaptability
- Competent in problem solving and troubleshooting
- Prioritizing objectives and planning
- IT Data Analysis
- Project Oversight
- Reporting and Administration
- Quality, Compliance and Accreditation
- Business Requirements Definition
- Technologies
QUALIFICATIONS REQUIRED:
- Relevant B Degree or equivalent workplace experience
EXPERIENCE REQUIRED:
- Experience managing technical staff
- 5-10 years application development experience
ADVANTAGEOUS SKILLS:
- Certification in Microsoft products or specifically Dynamics 365
- Experienced in dealing with external suppliers and offshore business partners
- Experience in configuration, development, or management of D365 team
- Knowledge of DevSecOps, AWS, Azure
**Please note : If you have not heard from us within 2 weeks, please consider your application unsuccessful.
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LOCATION:
Cape Town (Hybrid working model)
[ Client is open to REMOTE working model for someone not from Cape Town]
JOB OVERVIEW:
The Senior SQL DBA is expected to design, install, configure, administer, monitor, and troubleshoot all components of the SQL Platform including the core database as well as the additional components and functionality. The DBA will also be responsible for security administration as well as administration tasks related to SDLC. The Senior DBA will also be expected to consult with developers and other parties to ensure the appropriate design and implementation in line with business requirements. The Senior DBA will further be required to direct the tasks of other DBAs although the actual management of the members is not required. The Senior DBA will act as the expert for a specific database system and will unsure design of the database system, supporting database systems as well as the processes to support the database system. The Senior DBA is expected to perform research on industry trends related to the SQL DBMS to improve the company's systems.
DESCRIPTION OF POSITION:
- Implementation of new Databases in line with design, including installation of DBMS
- Assistance with database design together with the client
- Design of supporting functions to ensure a functioning database (e.g. backup, replication, patching)
- Design of supporting processes to ensure a functioning database (e.g. user access, performance monitoring
- Response to analysis of Incidents of database
- Perform patching of database
- Troubleshooting of incidents and events up to second level
- Escalation of performance, security or availability issues
- Engage database vendor on troubleshooting urgent or complex incidents or events and troubleshoot till resolution
- Responsible for the definition, creation and maintenance of Client application database structures
- Analyze, test, and implement physical database designs supporting business applications.
- Ensure data recoverability, database availability, data integrity, agreed level of performance and capacity planning for physical databases.
- Research on latest practices related to the deployment and support of DBMS
- Research on emerging trends, functionality and architecture related to the DBMS
- Ensure maintenance plans and documentation are in place, re-visited and updated at least once quarterly or after changes impacting the application area.
- DBA performance enhancements
- Process enhancements and improvements in supporting the database
- Assist overall troubleshooting and incident resolution on group-wide outages.
- Plan for the implementation of DBMS upgrades
- Assist in / Develop a Roadmap of DBMS future enhancements
- Ensure documentation of database design and work practices (e.g. DR design, database design, installation instruction)
- Engage clients to understand emerging demands or business needs
- Evaluate more appropriate DBMS system for customer application
- Provide feedback to the client on improvements in database design / use / work practices
- Direct Medium and Junior DBAs on tasks to complete
- Act as escalation point to Medium and Junior DBAs
- Reference best practices of DBMS reference documentation
- Establish and execute policies to ensure data in the database conform to Regulations and relevant company policies and the maintenance of data (including data deletion)
- Create database scripts to assist in the operation of the database
- Troubleshoot Security administration components including LDAP and Kerberos
- User and security administration on the DBMS
- Create and change users, assign and remove role assignments, perform password resets, lock and unlock accounts.
- Create and change security roles by adding and removing relevant permissions
- Create, change and troubleshoot analytical privileges (data dependent authorizations)
- Troubleshoot security issues
- Log reviews and ongoing reviews of user privileges to databases
- Design and execute process required to promote code and structures between databases in line with SLDC and company policies
- Create design and execute instructions for refresh of data in Dev and QA databases
- Knowledge of DBMS licensing models and ability to optimize licensing
- Design, and set up of monitoring tools of the DBMS
- Support application development teams in choosing and configuring database correctly in support of application performance and security
- Support the Application Development Life Cycle and development approaches like Agile
KNOWLEDGE AND SKILLS:
- IT Data Analysis
- Database Knowledge
- Database Security
- Project Coordination
- Risk Management
Personal Attributes
- Organizational Savvy
- Manages Complexity
- Plans and Aligns
- Optimizes Work Processes
Competencies:
- Being Resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives Results
QUALIFICATIONS REQUIRED:
Degree / Diploma or Database Administration certification
EXPERIENCE REQUIRED:
MS SQL
- Working knowledge of SQL Server
- Sound working knowledge of the operating system SQL reside on and SQLs usage of underlying infrastructure.
- Knowledge of general database concepts
- Understanding up to SQL Server 2019
- Working knowledge and understanding of SQL 2012 to 2019
- Working knowledge and sound understanding of all available products, services and resources in the SQL Server suite of products
- Knowledge to advise and execute on integration to the MS SQL environment including REST, SOAP, ODBC, JDBC, ODBO and other MSSQL-supported connectors.
**Please note : If you have not heard from us within 2 weeks, please consider your application unsuccessful.
go to method of application »
JOB OVERVIEW:
The DBA is expected to design, install, configure, administer, monitor, and troubleshoot all components of the MSSQL platform including the core database as well as the additional components and functionality. The DBA will also be responsible for security administration as well as administration tasks related to SDLC.
The DBA will also be expected to consult with developers and other parties to ensure the appropriate design and implementation in line with business requirements. The DBA is expected to continuously improve knowledge on the use and operation of the MSSQL DMBS system.
The DBA will also do monitoring, maintenance and operational support of SQL BI environment and deployments of SSIS, SSRS, PBI, SSAS in various environments.
The DBA will support and further enhance ETL, Reporting and Analysis processes as required for the Company IDP. The Company (IDP) Internal Data Platform comprises of centralizing Data Consumption, Capacity Management and Billing in regard to Company Services.
DESCRIPTION OF POSITION:
- Implementation of New Databases in line with design, including installation of DBMS
- Assistance with database design together with the client
- Design of supporting functions to ensure a functioning database (e.g. backup, replication, patching)
- Design of supporting processes to ensure a functioning database (e.g. user access, performance monitoring
- Response to analysis of Incidents of database
- Perform patching of database
- Troubleshooting of incidents and events up to second level
- Escalation of performance, security or availability issues
- Engage database vendor on troubleshooting urgent or complex incidents or events and troubleshoot till resolution
- Responsible for the definition, creation and maintenance of Client application database structures
- Analyze, test, and implement physical database designs supporting business applications.
- Ensure data recoverability, database availability, data integrity, agreed level of performance and capacity planning for physical databases.
- Research on latest practices related to the deployment and support of DBMS
- Ensure maintenance plans and documentation are in place, re-visited and updated at least once quarterly or after changes impacting the application area.
- DBA performance enhancements
- Process enhancements and improvements in supporting the database
- Assist overall troubleshooting and incident resolution on group-wide outages.
- Ensure documentation of database design and work practices (e.g. DR design, database design, installation instruction)
- Reference best practices of DBMS reference documentation
- Establish and execute policies to ensure data in database conform to Regulations and relevant company policies and the maintenance of data (including data deletion)
- Create database scripts to assist in the operation of the database
- Troubleshoot Security administration components including LDAP and Kerberos
- User and security administration on the DBMS
- Create and change users, assign and remove role assignments, perform password resets, lock and unlock accounts.
- Create and change security roles by adding and removing relevant permissions
- Create, change and troubleshoot analytical privileges (data dependent authorizations)
- Troubleshoot security issues
- Log reviews and ongoing reviews of user privileges to databases
- Design and execute process required to promote code and structures between databases in line with SLDC and company policies
- Create design and execute instructions for refresh of data in Dev and QA databases
- Design, and set up of monitoring tools of the DBMS
- Support application development teams in choosing and configuring database correctly in support of application performance and security
- Support the Application Development Life Cycle and development approaches like Agile
- Complete Jira development requests for SSIS SSRS SSAS PBI processes where required in the (IDP) Internal Data Platform with regards to Data Consumption, Capacity management and Billing pipelines.
- Handle incident and support request with regards to SSIS SSRS SSAS PBI in the various environments.
- Deploy via change management processes, changes to SSIS SSRS SSAS PBI environments for our clients.
KNOWLEDGE AND SKILLS:
- IT Data Analysis
- Database Knowledge
- Database Security
- Project Coordination
- Risk Management
- SQL Business Intelligence Development (SSIS, SSRS, SSAS, PBI)
- Visual Studio
- Git
Personal Attributes
- Organizational Savvy
- Plans and Aligns
- Decision Quality
- Optimizes Work Processes
- Good Time Management
Competencies:
- Being Resilient
- Collaborates
- Cultivates Innovation
- Customer Focus
- Drives Results
QUALIFICATIONS REQUIRED:
Database Administration certification
EXPERIENCE REQUIRED:
MS SQL
- Working knowledge of SQL Server, Sound working knowledge of the operating system SQL reside on and SQLs usage of underlying infrastructure.
- Knowledge of general database concepts
- Understanding up to SQL Server 2017
- Working knowledge and understanding of SQL 2012 to 2019
- Working knowledge and sound understanding of all available products, services and resources in the SQL Server suite of products
- Knowledge to advise and execute on integration to the MS SQL environment including REST, SOAP, ODBC, JDBC, ODBO and other MSSQL supported connectors.
MS Business Intelligence
- GIT: Knowledge of code repositories and code management and their integration into IDE such as Visual Studio 2019
- Visual Studio IDE knowledge in regard to BI toolsets (SSIS, SSRS, Database Projects)
- SSIS: Support and develop project or package model ELT processes. Deploy to SSISDB\Catalog and environments.
- SSRS: Support and develop SSRS paginated reports with parametrization and integrate with stored procedures.
- SSAS: Support and develop tabular or dimensional models and deploy these models to environments.
- PBI: Support and develop PBI Models and deploy to various environments.
**Please note : If you have not heard from us within 2 weeks, please consider your application unsuccessful.
Method of Application
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