Demand Operations Specialist at Hyperclear Technologies

PURPOSE OF POSITION:

• Results driven specialists whose purpose is to support the Demand Team by driving out the demand strategy and optimising processes, tools, and technologies. This is primarily an operational role, and the Demand Operations Specialist is required to utilise his / her knowledge and understanding of overall business and commerce to support the execution of Hyperclear Tech business strategy through the Sales functions, including:
• Initiate and draft commercial contracts in line with Company standards.
• Support SMEs with proposal documentation.
• Identify, mitigate, manage and report potential and existing commercial risks.
• Report contracted sales revenue.
• Communicate, negotiate and engage with internal / and or external stakeholders.
• Maintain overall responsibility for systems, processes, procedures, material and administration relevant to the support function and continuously work to improve these items.
• This person will need to have strong commercial knowledge and excellent project management. Experience in working with data and CRM platforms will be an advantage.

KEY RESPONSIBILITIES:

Commercial Coordination: Coordination of commercial process and critical thinking provided to:

• Driving out RFP submissions.
• Delivering outcomes through others and holding them accountable.
• Support SMEs with proposal drafts by providing appropriate templates/pricing and commercial information.
• Manage the origination of contracts based on proposals, recommending action to manage potential risks that come from contract type and content.
• Support rates negotiations, project pricing, profitability analysis and add financial structure and context to sales process.
• Ensuring process controls are adhered to (approvals, reviews, mandates, etc) from Lead to Project.

Sales Funnel:

• Responsible for making sure opportunities are moving through the Hyperclear Tech sales funnel smoothly.
• The individual in this role should be tracking conversion rates through each stage of the funnel, analysing pertinent data so they can make sound recommendations for how to improve the funnel’s performance.
• Essential that this individual can identify blockers and recommend solutions to improve the process.

Streamlining and optimising the sales process:

• This individual will be responsible for periodically reviewing the sales processes to ensure they are fit for purpose and can scale as the business grows.
• They will be responsible for proposing and implementing changes to improve efficiencies.

Manage sales tools and technologies:

• The Demand Operations Specialist will be responsible for managing existing sales tools and for the sourcing, selection and implementation of sales automation tools as and when needed.
• They will ensure the demand team has the tools they need to succeed by periodically evaluating usage and capability of the tools.

Data Management:

• Responsible for the management of contact lists, ensure that CRM data is up to date, regularly audit data for consistency, setup automations, and manage custom fields and data for the team.

Sales Forecasting:

• Manage input into CRM and ensure systems are up to date with the latest information that is needed for accurate forecasting.
• Responsible for forecasting and data analysis that provides valuable insight into the team’s performance.

Sales Mandate:

• Manage the sales mandate process, hold team accountable to requirements and ensure the mandates are well understood.

Standards and Documentation:

• In conjunction with the Head of Demand set up standards and supporting documentation to support overall understanding of what is required by the team thus reducing confusion and increasing speed of adoption of new processes and standards.

Knowledge Management:

• Management of how information is created, collected, stored and access for sales in terms of artefacts, RFP supporting documentation, contract templates, case studies, infographics, etc.

KEY REQUIREMENTS:

Education/Qualifications:

• Matric and relevant e.g. tertiary education (B.Com)

Experience:

• At least 5+ years of experience ideally in IT or Consulting
• Requires substantial commercial acumen
• Process and operation management are key to this role

BEHAVIOURAL AND TECHNICAL COMPETENCIES / SKILLS:

Behavioural Competencies / Skills:

• Deciding and initiating action
• Presenting and communicating information
• Adhering to principles and values
• Working with people
• Writing and reporting
• Following instructions and procedures
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Relating and networking
• Learning and researching
• Creating and innovating

Technical Competencies / Skills:

• Applying expertise and technology
• Analysing
• Planning and organizing
• Delivering results and meeting client expectations
• Achieving work goals and objectives