Department Head: Client Services (Mbombela/ Nelspruit) (Nelspruit) at AVBOB South Africa

Description

• We are seeking a skilled and experienced individual to oversee the client services in the Mbombela/ Nelspruit, to lead and guide the team in ensuring the effective functioning of the Client Services. 
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities:

• Monitor financial and administrative tasks such as cash collection, daily reconciliation and banking
• Managing all aspects of personnel management and –administration such as time management, training and development, employee relations, performance management and wellness of subordinates
• Ensure customer’s policy requests and related transactions are dealt with in accordance with policy and procedures
• Adhere to all regulatory requirements such as FSCA, Data Protection Act, Money Laundering regulations, TCF and the Group’s policies and procedures
• Liaison with peers, seniors and policy holders
• Monitor Que-Management and Net Promoter Score
• Ensure effective system maintenance and reporting any discrepancies
• Giving feedback on all production activities
• Identify and assess possible and potential risks and implement corrective measures
• Report on risk, FICA and ASISA
• Analyze and compile statistics in terms of New Business, Claims, Premium Administration, Policy Services, Debtors, Marketing, Group Schemes and Funeral Services

Requirements

• Grade 12
• A suitable industry entry qualification within the requirements of the Financial Services Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:

Applications who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009
• From years 2008–2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
• Clear ITC
• Clear criminal record
• RE 5 certificate
• RE 1 certificate will be an added advantage
• Knowledge and management/ supervisory experience in Life Assurance industry, preferably in a Client Service/ Policy maintenance environment of at least five (5) years
• Supervisory/ Management of a team experince
• Experience in and knowledge of client service environment and policy services of at least one (1) year