Department Manager: Outbound (UPD Lea Glen) at Clicks Group

Introduction

• We are looking to recruit a permanent Departmental Manager: Outbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Lea Glen and will report to the Wholesale Operations Manager (Lea Glen).

Job description

Job Purpose:

• To manage the outbound activities, which includes order assembly, checking, dispatch and POD and the fleet, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue 

Job Objectives

• To ensure that orders are assembled and checked in line with operational SOP
• To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
• Ensure that POD's are returned as stipulated by SLA and updated
• To ensure that orders are dispatched, as per allocated routes, on time and in full To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's
• To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
• Develop customer relationships in order to maximize the customer experience
• To ensure that individual and departmental operational and cost targets are met/adhered to
• Ensure that the outbound department comply with Good Wholesale and Distribution practice; adhered to UPD SOP's record, rectify and report errors to the Branch Manager
• To ensure that operational cost containment targets and stipulated cut-off time and deadlines are met and complied with. 
• Management of the fleet end to end including but not limited to keeping detailed service records, accident reports and insurance claims etc.

Job related knowledge and skills:

• Excellent communications skills and telephone etiquette
• Good Knowledge of warehouse operational procedures.
• Knowledge of industrial relation management
• Knowledge of Pharmaceutical industry
• Knowledge of GWP
• Knowledge of HR Processes and Procedures
• Computer skills with Advanced Excel Skill level (Required)
• Conflict and Dispute management skills
• Communications skills
• Problem management skills
• Finance skills

Competencies required:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Planning, Trending and Analyzing
• Following Instructions and Procedures
• Working with People
• Persuading and Influencing

Minimum requirements

Qualification & Experience: 

• Essential: Matric
• Degree/diploma in Warehousing / Transport & Logistics/ Distribution
• Essential: 3 Years’ experience in order assembly, checking and dispatch
• 3 Years Industrial relationship management (desirable)
• 3 Years POD management experience