Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specializing in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs.
Since opening the first warehouse in Stikland, Cape Town in 1995, Brights has expanded considerably wit...
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Department Supervisor (Drive Thru Yard & Building)
Purpose: The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins
KEY RESPONSIBILITIES:
Ensure smooth running of the department
Make sure that standard operating procedures in department are adhered to
Assign staff to specific areas and duties and monitor staff uniforms
Facilitate departmental sales meetings
Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
Ensure price updates are done timeously
Process EFT payments, Refunds/Credits
Authorise transactions
Check stats for cashing up – shorts & overs
Direct customer to next available till, ensuring efficient process.
Implement and enforce all cashier policies
Submission of weekly and monthly reports to superior
Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
Train all new and old staff members (product knowledge and procedures)
Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
Enforce disciplinary code of company and apply discipline
Participate in perpetual stock takes
Ensure housekeeping of work area
Perform any work-related tasks as delegated by superior
REQUIREMENTS:
Matric or equivalent
Higher Certificate or Diploma (advantage)
Brights Leadership Training completed
Brights Induction (Service Excellence)
3 Years Frontline & Supervisory experience
5 Years Cashier experience
Must have previous experience in department
Ability to issues disciplinary action & Initiate in a Disciplinary Enquiry
Intermediate level merchandising certificate
Inhouse return p/m2 standard
Chairing disciplinary enquiry would be an advantage
Dispute management & Prevention training
Product and Stock Management knowledge
Internal procedural knowledge
Ability to meet deadlines under pressure
Ability to act professional and maintain confidentiality
Ability to communicate effectively (verbal & written)
Planning, time management & organising skills
Monitoring & evaluation skills
Microsoft office (Internet, E-mails, Word & Excel)
Gmail
Yahoomail