Designer Junior - UI/UX/CX at Absa

Job Summary

• Junior designers work within well-established teams to solve design problems. Junior designers contribute to product and service teams by solving specific functional-level design problems. Junior designers follow the established standards in their discipline. 
• Junior designers have a passion for one or more of the core design disciplines (user experience design, user interface design, service design, customer research) and continually grow by contributing to one project at a time.

Job Description

Key Accountabilities

Accountability: Problem solving and execution

Follow an approach defined by the team
defined by the team

• Conduct research (primary and secondary) to understand users pains, gains and needs
• Execute on design work based on steer from design project leads
• Adapt designs based on feedback from customers and team leads 
• Present design work back to business stakeholders with the support of design project leads
•  Be an advocate and representative of the design thinking methodologies and practices.
• Create final production ready design

Accountability:  High quality design

• Create creative and innovative design solutions to create a world-class customer experience
• Contribute to the design within the project
• Apply design thinking and best practice standards in developing design with the support of senior designers
• Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience  
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
• Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Absa ecosystem

Accountability:  Building capabilities 

• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.

Role / Person Specification:

Education and Experience Required

• Higher Certificate in a Design discipline such as product, industrial, service, interaction, multimedia, communication, digital or an equivalent  NQF level 5 qualification
• Minimum of 1 year of technical design experience or customer experience in financial services
• Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
• Relevant examples of customer centric design work 
• Examples of experience conducting research, for example benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing (examples can include university done)
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.

Role / Person Specification:

Knowledge & Skills: 

• Good understanding of what it means to be customer obsessed
• Basic understanding of user experience design, user interface design, service design, customer research, prototype engineering or content strategy.
• Effective time management and planning skills
• Problem-solving skills – ability to work tirelessly and think creatively in order to find solutions to simple problems.
• Basic ability to execute design work in a core design discipline.
• Literacy of design tools (advantageous but not mandatory) 

Competencies: 

• Ability to provide creative and innovative ideas and concepts to push the thinking on customer experience
• Delivering results and meeting customer expectations   

Attention to detail  

• Good verbal and written communication skills
•  Upholding standards by adhering to principles and values
• Continuous learning and researching to develop core expertise
•  Ability to work within a team 

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised