Desktop Support Technician for the Johannesburg area at Kelly

We're are seeking an experienced Desktop Support Technician for the Johannesburg area to Support and  provide desktop support to end-users including 2nd Level Application and Technical Support to PayU clients remotely and via personal interaction.

Duties & Responsibilities

• The Desktop Support Technician is responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA parameters.
• Provide hardware support at client sites including Desktop / Laptop / Network / Printer / End User Devices
• Respond to Incidents and Requests assigned via the ITSM Tool
• Assess, review and resolve assigned calls within stipulated SLA
• Troubleshoot software and hardware related incidents and requests
• Liaise with end users to effectively reach resolution on incidents and requests

Desired Experience & Qualification

• Matric
• A+
• 5 years + Desk top support experience 
• MCSE (advantageous)
• AppleMac Certification (advantageous)
• Relevant IT diploma (advantageous)
• ITIL Foundation (advantageous)
• Valid Drivers License with own vehicle (advantageous)

Interested?

• Market Related