Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the c...
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Digital Content Creator (HTML Email Experience essential)
Build and maintain a scheduled program of engaging digital content within the Mimecast Community, as well as a library of digital content for focused campaigns to customers across segments and products
Oversight and management of digital content libraries to ensure that content remains well documented and up to date
Develop content using various internal resources both inside and outside of the direct function
Work closely with the principal project managers aligned with Product Success to ensure that relevant digital content supports our new product launches
Work in partnership with the Knowledge team in order to ensure that customer facing product hubs are updated and intuitive from a digital experience perspective
Build processes and relationships throughout the business to maintain a roster of contributors for the diverse levels of content needed
Work with relevant colleagues to ensure that our user experience within Digital follows sound principles and is in line with the Mimecast brand
Consult with stakeholders and subject matter experts to design content relevant to deflect trending issues
Report performance of content regularly to the business
Utilize SEO methods to increase site traffic
What you'll bring
Experience in designing and delivering creative and engaging content.
Demonstrated excellence in writing, proofreading, and editing.
A portfolio of applicable outputs.
Strong HTML skills and demonstrated experience in designing with HTML
Proficiency in leveraging CSS
Strong skills in PowerPoint template creation
An understanding of SEO best practices.
Excellent research, organizational, and time management skills.
Strong listening and communication skills.
The capacity to work independently and collaboratively.
Ability to work efficiently without compromising quality or accuracy.
Community platform best practices
Gainsight platform knowledge advantageous
Zendesk skills would be an advantage
Vidyard video platform skills
Understanding of common CRM data structures to support trigger-based campaigns
Ability to effectively use Google Analytics to drive content changes
Gmail
Yahoomail