Current Openings at Mimecast

What you'll do

• Build and maintain a scheduled program of engaging digital content within the Mimecast Community, as well as a library of digital content for focused campaigns to customers across segments and products
• Oversight and management of digital content libraries to ensure that content remains well documented and up to date
• Develop content using various internal resources both inside and outside of the direct function
• Work closely with the principal project managers aligned with Product Success to ensure that relevant digital content supports our new product launches
• Work in partnership with the Knowledge team in order to ensure that customer facing product hubs are updated and intuitive from a digital experience perspective
• Build processes and relationships throughout the business to maintain a roster of contributors for the diverse levels of content needed
• Work with relevant colleagues to ensure that our user experience within Digital follows sound principles and is in line with the Mimecast brand
• Consult with stakeholders and subject matter experts to design content relevant to deflect trending issues
• Report performance of content regularly to the business
• Utilize SEO methods to increase site traffic

What you'll bring

• Experience in designing and delivering creative and engaging content.
• Demonstrated excellence in writing, proofreading, and editing.
• A portfolio of applicable outputs.
• Strong HTML skills and demonstrated experience in designing with HTML
• Proficiency in leveraging CSS
• Strong skills in PowerPoint template creation
• An understanding of SEO best practices.
• Excellent research, organizational, and time management skills.
• Strong listening and communication skills.
• The capacity to work independently and collaboratively.
• Ability to work efficiently without compromising quality or accuracy.
• Community platform best practices
• Gainsight platform knowledge advantageous
• Zendesk skills would be an advantage
• Vidyard video platform skills
• Understanding of common CRM data structures to support trigger-based campaigns
• Ability to effectively use Google Analytics to drive content changes

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What you'll do

• Collaborate with Enterprise Account Executives throughout the entire sales cycle, from initial executive briefings to complex deal negotiations.
• Act as a trusted technical advisor, possessing a deep understanding of our enterprise-grade solutions and their application to specific customer challenges.
• Develop and deliver impactful presentations and technical demonstrations tailored to the unique needs of C-level executives and key decision-makers.
• Lead the technical development of RFPs/RFIs for enterprise accounts, ensuring alignment with customer requirements and maximizing proposal win rates.
• Work cross-functionally with internal teams (engineering, product, customer success) to ensure seamless solution implementation and ongoing customer satisfaction.
• Stay at the forefront of industry trends and competitor landscapes, crafting winning sales strategies for the enterprise segment.
• Build and nurture strong relationships with key decision-makers at enterprise companies and industry leaders.
• Participate in strategic industry events, conferences, and trade shows to build brand awareness and generate qualified leads for the enterprise pipeline.

What you'll bring

• Minimum 5+ years of experience in a senior sales engineering role, with a focus on enterprise accounts.
• Proven track record of exceeding sales targets and closing large, complex deals within the enterprise space.
• Deep understanding of enterprise sales methodologies and the ability to navigate complex buying processes.
• Demonstrated expertise in cyber security and its specific enterprise-level challenges and solutions.
• Exceptional communication, presentation, and interpersonal skills, with the ability to command the attention of executive audiences.
• Proven ability to build and maintain strong, long-term relationships with high-level stakeholders.
• Proficiency in technical documentation, solution architecture, and proposal writing.
• Self-motivated, results-oriented, and able to work independently in a fast-paced environment.
   

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What You’ll Do

• Strategic Leadership: Develop and execute  a strategy for expanding and engaging our partners in Africa. This involves identifying target partners and channels, setting partner criteria, and establishing key performance indicators to gauge success.
• Partner Engagement: Cultivate deep, trust-based relationships with  partners, acting as a strategic advisor. Work closely with partners to align Mimecast’s solutions with their offerings, driving mutual growth and success.
• Team Leadership: Lead and inspire a team of  partner managers and virtual team members across the sales organisation. Provide mentorship, guidance, and support to enable the team to achieve their goals and deliver exceptional results.
• Cross-functional Collaboration: Work closely with internal teams across sales, marketing, customer success and others to ensure alignment on partner strategies, drive joint initiatives, and maximize the impact of our partner ecosystem.
• Thought Leadership: Represent Mimecast as a thought leader in the Africa partner communities. Participate in industry events, conferences, and forums to share insights and best practices, helping to shape the future of cybersecurity partnerships.

What You’ll Bring

• Executive Experience: Proven leadership at  Senior Channel Manager or Channel Director at a SaaS company preferably within a high-growth cybersecurity company experience.
• Cybersecurity Expertise: Deep understanding of the cybersecurity landscape, particularly within the MSP/MSSP partner ecosystems.
• Inspirational Leadership: Ability to collaborate across functions and lead a high-performance team.
• Market Expertise: Experience with diverse customer segments (SMB, mid-market, enterprise) and new business growth, including partner acquisition.
• Team Management: Experience managing medium sized channel teams in a matrixed organisation
• Lead Generation: Expertise in top-of-funnel and net new lead generation, especially in SMB and Commercial accounts
• Partner Relationships: Established executive relationships within national and regional partner communities.
• Technology Proficiency: Proficient in Salesforce and GTM technology stacks.
• Operational Excellence: Strong track record in operational excellence, driving productivity and ROI.
• Growth Focus: Experience in building and scaling partner bases, with a focus on new market penetration.
• Distribution Knowledge: Understanding of distribution methodologies and partnership development for scaling and market entry.
• Team Building: Experience attracting and building high-performance teams in collaboration with HR.
• Travel Requirements: Willingness to travel 30-40%+ to key territories.
   

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What you'll do

• Drive and identify upsell business opportunities in the SME and Commercial space (250 seats – 1500 seats) for the Cape Town and Coastal markets.
• Ultimately responsible for a revenue target made of retaining existing base revenue, existing business development (upsell), and mitigating downsell and churn.
• Working closely with other departments such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
• Partnering with our channel community on all customer engagements
• Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact an organisation
• Engage with customers at all levels from IT technician to C-suite
• Achieve against monthly, quarterly and annual upsell and retention targets
• Adhering to KPIs / goals set to drive success including pipeline generation, meeting targets and utilising our CRM system SFDC.
• Forecast accurately on opportunities and ensure data accuracy around all opportunities and pipeline management in Sales Force. Keep all records up to date
• Develop 4x pipeline coverage of target
• Forecast weekly, monthly and quarterly
• Develop and manage channel partnership accounts with Mimecast Resellers.
• Drive revenue with third party reseller companies to effect direct and indirect sales of Mimecast products.
• Develop relationships with senior executives at Partnering IT reseller companies in order to jointly identify opportunities for collaborative growth
• Discuss and analyse end user and partner requirements/reactions to determine correct Mimecast services for reselling
• Produce and deliver compelling proposals and presentations for prospective customers.
• Work with Sales Management and Marketing on marketing to drive business and achieve set revenue targets.
• Deliver technical overviews and demonstrations of the Mimecast platform to partners and customers.
• Maintain up to date knowledge of all Mimecast and competitor products in order to maintain an in-depth understanding of market movements and competitive presence so as to provide high quality information to all Mimecast clients and prospects.

What you'll bring

• Ability to sell, and regularly achieve targets
• Understanding in accurate pipeline management and accurate forecasting
• Understanding of SaaS and cloud computing or experience in other technical product and services
• B2B sales experience
• Excellent presentation and customer facing skills.
• Evidence of overachievement of monthly and quarterly targets
• Attention to detail with a passion for delivering an exceptional level of service.
• Ability to quickly understand process and communicate new concepts and services effectively.
• Commercially minded with the ability to concentrate on high quality and profit.
• Forward planner, able to critically review personal performance.
• Strong organisational skill- the ability to multi-task and deliver high quality work under pressure
• Mature outlook, comfortably work with contacts at all levels including senior management and technical consultants
• Have experience developing and delivering successful business and project plans
• Vertical market indirect channel selling experience; partner management and negotiation skills desired.
   

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What you'll do

• Work cross-functionally with stakeholders across the business to evaluate, prioritize, and develop new Machine Learning and Generative AI powered solutions to solve business problems.
• Own, maintain, and optimize existing Machine Learning models, as required
• Work collaboratively with analysts, data engineers, and analytics engineers to bring data science and machine learning powered solutions to life.
• Partner directly with functional teams to bring data and analytics expertise to our decision-making processes.
• Contribute to the Data Science team’s capabilities as an internal expert on machine learning and advanced analytics.
• Foster stakeholder partnerships, and work to create a culture of collaboration and data literacy to increase the company’s analytics maturity.
• Present findings and technically challenging topics to a diverse group of technical and non-technical business stakeholders.

What you'll bring

• Experience in data science, analytics or directly related area, during which both technical and analytical capabilities have been clearly demonstrated. 
• Prior success deploying machine learning solutions based on complex datasets at scale in production environments with an emphasis on creating impact to business outcomes. 
• Proven ability to extract actionable insights from statistical and machine learning powered models.
• Strong knowledge of the underlying mathematical foundations of machine learning algorithms including linear regression, classification methods, clustering algorithms, Random Forests, time series analysis, and deep learning. 
• Demonstrated excellence in using Python and SQL to develop data science workflows usings tools such as scikit-learn, Tensorflow, Snowflake, and dbt.
• Strong communication and presentation skills with the ability to explain complex concepts in a simple manner to colleagues & stakeholders.
• Demonstrated experience collaborating and working cross-functionally with teams and stakeholders to design and implement machine learning powered solutions.
• Strong understanding of best practices and KPIs around e-commerce, transactional and subscription-based products is a plus.
• Experience with building solutions and utilizing tools in AWS is a plus.
• Familiarity with generative AI techniques (LLMs, GANS, VAEs) and their applications in business operations is highly desirable.