Digital Experience Designer at LexisNexis

Responsibilities

• Participates in project meeting(s) for complex project definition, needs assessment, and design review. Evaluates the needs and requirements of users and provides expertise in the design specifications.
• Demonstrate sound judgment and initiative to satisfy and serve external and internal customers and stakeholders.
• Documents and manages processes for day-to-day administration of digital experience solutions.
• Designs chatbot conversations, owning the process from research and design to conversation scripting and testing.
• Assists in maintaining and optimizing Machine learning models.
• Reviews chatbot conversations to identify misclassified or unrecognized intents, identifying and resolving problems with labeled data

Requirements

• Experience designing and writing natural dialog flows for AI, voice assistants, chatbots, or other multimodal/ conversational applications.
• Applied knowledge of conversation design principles
• Understanding of NLP, training ML models, and payloads
• Strong written, visual, and verbal communication skills
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Ability to make informed decisions and to work cross-functionally to ensure timely, successful project completion 
• Ability to work with minimal supervision; Takes high degree of ownership over their work