Digital Product Owner at Momentum Metropolitan Holdings Limited

Role Purpose    

• The purpose of this position is to support the Head Operations in designing and delivering platforms, products and services which contribute to sustainable value creation (efficiencies) and a world class customer experience. 
• This position covers digital platforms in its entirety i.e., adviser workspaces, contact center solutions , client platforms , Chat Engine’s etc.

Requirements    

• Relevant B-degree (i.e. Information Management, Software Development/Engineering, Business degree)
• Proven digital platform channel experience (preferable in a financial services industry)
• Insurance / banking industry experience would be advantageous
• At least 2 years’ relevant experience as a Product Owner or Product Consultant (essential)
• At least 5 years’ relevant experience as a Senior Developer, Project Manager, Business Analyst, Development Manager or Agile Coach (essential)
• Experience of managing projects, BAU work and product road map prioritisation (essential)
• Exposure to diverse IT solution implementation in a variety of environments (desirable)
• Duties & Responsibilities    
• Establish MMerge digital platform capability as a competitive differentiator in the market place, by developing relevant, purposeful and innovative services that will increase customer satisfaction and uptake.
• Develop channel strategy – with planning and delivery roadmap (with detailed IT Roadmap).
• Deep understanding of channel demographics, segmentation and competitor analysis.

Conduct User Forums.

• Assist in shaping the channel strategy by focusing on the operational capability, product requirements, MI and technical capability.
• Manage relationships with IT teams, internal clients, external vendors and stakeholders.
• Develop and maintain reports for key stakeholders and sponsors with regards to platform initiatives and performance.
• Responsible for the full digital platform life cycle and road map of end to end products including visibility, finance, marketing and enhancement of product value proposition within the business area.
• Manage a team of Business Analysts and User Experience (UX) to ensure product prototyping takes place, and product user stories and user journeys support the client and business outcomes.
• Participate in the team ceremonies, including sprint planning, sprint reviews, retrospectives, and play an active role in mitigating impediments impacting successful completion of release or sprint goals.
• Ensure that the project timelines and delivery of new channel initiatives are managed accordingly and maintained within the given budgetary requirements.
• Ensure that the platform is compliant with all relevant regulatory requirements.

On-going platform support.

• Ensure that platforms designs /  services are re-usable across all platforms by creating a library of services and capabilities.
• Ensure that change management processes and governance across all channel capabilities are adhered to.

Competencies    

• Business acumen
• Customer/stakeholder commitment
• Drive for results
• Leads change and innovation
• Collaboration
• Diversity and inclusiveness
• Communication skills
• Business acumen
• Problem-solving skills
• Systems thinking
• Analytical skills
• Facilitation and presentation skills
• Influencing and persuading
• Prioritisation skills
• Planning and organising skills

Closing Date    

• 2026/02/11