Dispatch Supervisor - Cape Town Based at MSD

PURPOSE STATEMENT

• All courier related functions regarding the dispatch of orders
• Ensuring all shipments are packed correctly and dispatched to the correct destination.
• Prioritizing of deliveries.
• Attending to customer and courier related inquiries (via email and telephone).

ORGANISATION CHART          

• Reports to the Warehouse and Dispatch Manager
• Peers: Warehouse Supervisor, Printing & Production Supervisor.           

PRINCIPAL ACCOUNTABILITIES

• Issuing of waybills.
• Liaison with couriers.
• Prioritizing of deliveries.
• Attending to all customer and courier related inquiries via email and phone.
• Receiving and checking all incoming shipments/packaging.
• Booking collections and deliveries.
• Navigating the courier service online system.
• Organizing and maintenance of paperwork.
• Collection approvals within the approved budget.
• EID tags scanning for SAGE movement.
• Record all scanned items on the recording sheet.
• Following and adhere to the departments SOP`s.

NATURE AND SCOPE

• Ensures waybills are correct and corresponds with the correct shipment to be correctly delivered to the client.
• Ensures all inquiries are resolved via phone and Cellphone.
• Ensures Motoring products are correctly packed, shipped and scanned on the SAP system.
• Responsible for all outbound deliveries (local and international).
• Liaises with all the companies courier partners/agents, including DHL and Turner Shipping.

KNOWLEDGE AND EXPERIENCE REQUIRED

• Grade 12.
• High work standards.
• Ability to perform well under pressure.
• Liaise with couriers
• Organizing and maintenance of paperwork.
• SAP experience.
• Issuing of waybills.
• Ability to work independently
• Excellent telephone and email etiquette.
• Ability to multi-task.