- Our client is seeking a Dispatch Supervisor for a permanent role based in Durban, KwaZulu Natal.
Applicants are required to strictly meet the following criteria:
- Grade 12 with 3+ years warehouse experience and 2+ years in a supervisory capacity
- Dispatch, logistics, transport coordination experience
- MS Office proficient and Syspro (or similar) essential
- Knowledge of hazardous goods handling advantageous
- Valid Code 8 drivers, own vehicle and valid forklift license required
The successful applicant would be responsible for, but not limited to:
Dispatch Execution & Control:
- Oversee daily long-haul dispatch operations from planning through to execution.
- Ensure all loads are accurately picked, checked, and loaded according to dispatch plans.
- Maintain full alignment between physical stock, documentation, and system transactions.
- Monitor dispatch performance to ensure all deliveries meet scheduled timelines.
Transport Planning & Coordination:
- Coordinate with transporters and 3PL providers to secure vehicles and confirm schedules.
- Ensure optimal vehicle utilization and compliance with legal load limits.
- Adjust dispatch plans proactively based on operational constraints or delays.
- Maintain continuous communication with drivers during transit.
Syspro & Supply Chain Transfer (SCT) Control:
- Create, validate, and manage all inter-warehouse transfers (SCTs) in Syspro.
- Ensure all transfers are: Captured accurately; Approved prior to dispatch and Physically aligned with loaded quantities.
- Reconcile system stock vs physical stock before releasing any load.
- Investigate and resolve: Duplicate transfers; Unprocessed SCTs and Stock discrepancies between sites.
Compliance & Documentation (TREM Cards & Legal):
- Ensure all hazardous and applicable loads are dispatched with valid TREM cards.
- Verify: Correct UN numbers; Product identification aligned to SDS and Emergency contact details.
- Maintain TREM card register, including version control and expiry tracking.
- Conduct pre-dispatch compliance checks to prevent legal or safety risks.
- Ensure adherence to SANS and company safety standards.
Team Leadership & Supervision:
- Supervise Dispatch Storemen, Checkers, Packers, and support staff.
- Allocate daily tasks and ensure productivity and accountability.
- Train, mentor, and develop team members to improve performance.
- Maintain discipline, safety awareness, and operational standards.
Communication & Stakeholder Coordination:
- Liaise with: Warehouse teams (receiving, picking, production); Sales Administrators and Transporters and 3PL partners.
- Communicate delays, issues, or risks proactively.
- Ensure alignment between departments to support smooth dispatch operations.
Inventory Accuracy & Control:
- Ensure all inventory movements are supported by valid documentation.
- Conduct cycle counts and participate in stock takes.
- Investigate and resolve stock variances.
- Prevent dispatch of incorrect or unverified stock.
Reporting & Performance Management:
- Monitor key reports such as: Open orders; Planned vs actual deliveries and Dispatch accuracy.
- Track KPIs, including On-time delivery (OTIF/DIFOT); Load accuracy and Dispatch productivity.
- Provide feedback and improvement plans to Warehouse Management.
Health, Safety & Compliance:
- Enforce all health and safety regulations within dispatch operations.
- Ensure correct PPE usage and safe handling of goods.
- Conduct daily safety briefings (“Hot Potato Talks”).
- Maintain high housekeeping and hazard-free work areas.
Continuous Improvement:
- Identify inefficiencies in dispatch, transport, and system processes.
- Implement improvements to reduce costs and improve service levels.
- Support automation and system enhancements (Syspro, reporting, routing)
Gmail
Yahoomail