Donor Care Officer- Benoni at South African National Blood Service (SANBS)

Introduction

• The position is to collect quality safe blood and blood products according to specific targets set per blood drive (fixed or mobile).

Job description

KEY PERFORMANCE AREAS (KPAS)

KPA 1 Financial

• Manages cost per unit for both whole blood and specialised collections within agreed blood drive/donor centre target by determining, packing and loading the consumables for blood drive/donor centre as per the target.
• Maintains and validates equipment to ensure that repairs are done timeously.
• Reports increases / decreases in consumable usage to the Clinic Supervisor as well as discrepancies in consumable stock deliveries.

KPA 2 Customer Stakeholder

• Manages stakeholder relations at the blood drive and/or donor centre.
• Welcomes donors by greeting them as they enter the blood drive, assist with and/or guide them to the registration table.
• Asks Donor to read pamphlets/posters before medical assessment.
• Helps donors to complete donor forms and clarify any query they might have.
• Addresses and/or report all complaints to the in-charge before or by the end of the shift.
• Ensures that customer needs and priorities are understood at all times.
• Coaches team on customer service through discussion of the root cause of complaints, compliments and queries.

KPA 3 Internal Processes

• Collects whole blood and/or apheresis units to meet assigned target.
• Assists team packing and off-loading the vehicle at the venue efficiently and effectively.
• Assists with setting up the blood drive in time for the arrival of donors.
• Completes donor documentation and assessment procedure courteously, effectively and efficiently according to relevant standard operating procedure.
• Assists with identification and registration of donor according to relevant guideline, and check the donor form for completeness.
• Assists with recruitment and booking of whole blood and specialised donors to ensure team meet target.
• Conducts basic physical checks on donors as per the SOP, capture all relevant information and report any deviation to the person in-charge of the clinic.
• Documents results of all basic physical checks on relevant record sheets/Donor Questionnaires.
• Inform clinic supervisor or designated deputy of all irregularities immediately. The donor will be accepted or deferred by clinic supervisor or designated deputy in case of medical reasons.
• Conducts confidential assessment (risk behaviour interview) with potential donors.
• Educates donors on high-risk behaviour.
• Prepares blood pack with the scale to ensure that correct volume of blood is collected
• Prepares for phlebotomy section and carry out phlebotomy as per the relevant SOP including donor care and education.
• Cares for donor during donation including providing refreshments and education.
• Initiates treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel.
• Completes all documentation post-donation and any additional reports/information as required.
• Provides post-donation care and advice.

KPA 4 Learning and Growth

• Performs Clinic Supervisor duties, roles and responsibilities, according to that job description for that particular time or clinic as per operational requirements.
• Maintains regular two-way communication by attending and participating in monthly staff meetings on matters such as strategy; values; team building; policy changes; SOPs to ensure understanding.
• Assists the Clinic Supervisor in analysing training needs for the unit and manages staff competency through observation on relevant policies and procedures, including completion of relevant CPD’s and POE’s.

KPA 5 Governance

• Maintains and keeps updated staff and equipment files as per relevant policies and procedures.
• Oversees the application of all relevant policies and procedures in the unit as per the SHEQ and Operational policies and procedures.
• Manages medical waste by ensuring that all waste generated during the blood drive are discarded as per the SOP.
• Maintains a safe environment by ensuring that safety procedures are followed as per SOP.

Minimum requirements

Education

• Diploma / Degree in General Nursing Sciences.
• Code B or EB Manual driver’s license.

Experience and knowledge requirements

• 2 years Registered Professional Nursing experience.

Other (knowledge and skills), e.g. under-standing of relevant legislation; knowledge of relevant company procedures

• Relevant SANBS policies and Procedures.
• Standards of Practice for Blood transfusion in SA.

Apply by: 24 November 2025