E-Commerce Administrator (Bronkhorstspruit) at AFGRI Equipment

Description

• To administer the AFGRI E-Commerce Operations, ensuring efficient and effective management of online sales, inventory, and customer service.

Requirements
Minimum Requirements

• Grade 12
• Certificate/Diploma in Business Administration or equivalent
• 2 – 3 years of experience in the retail environment with an understanding of the supply chain process
• Experience in the E-Commerce environment or digital marketing roles with an understanding of E-Commerce platforms (advantageous)
• Experience in vendor/supplier management

Key Performance Areas

Administration and Reporting:

• Obtain and upload original invoices with supporting documents to the relevant system
• Process orders for service vendors and track order status
• Ensure invoice information is correct and issued according to SARS requirements
• Prepare and send documentation for payment and handle supplier queries
• Inventory Control and Product Sourcing:
• Manage online master data and content monitoring
• Conduct online catalogue sanity checks and source accurate product information
• Maintain promotional items and pricing, and monitor out-of-stock products

Operational Process and Support:

•  Assist with the procurement of escalated orders and returns processing
• Supervise operational processes such as goods receiving, order processing, and dispatching
• Manage operational materials and ensure efficient support

Stock Management:

•  Manage inventory dependent on minimum orders and long lead times
• Control stock forecasting and management for promotional items and marketing campaigns
• Report on inventory levels and turnover, and participate in branch stock counts

Customer Service:

• Maintain good supplier and customer relationships
• Generate and convert leads into sales
• Handle customer queries professionally and ensure timely responses

Technical Competencies

• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel)
• Working knowledge of eCommerce technologies and platforms
• Experience with Enterprise Resource Planning tools (SAP, SAGE, Kerridge)
• Strong verbal and written communication skills

 Behavioural Competencies

• Highly organised with strong planning and administrative abilities
• Business awareness and orientation
• Good interpersonal skills
• Attention to detail
• Adaptable and able to work under pressure
• Team player committed to maximising the AFGRI Online Platform performance
• Problem-solving skills