Job Openings at Nedbank

Job Purpose

• To develop and monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice.

Job Responsibilities

• Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements (BASEL, Banks Act) and take corrective action, where necessary.
•  Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes.
• Improve the effectiveness and relevance of internal and external loss operational risk data.
• Review outcome of operational risk practices of stakeholders.
• Monitor and analyse major operational risk losses and control breakdowns.
• Identify regulatory changes and potential future operational risk impacts.
• Compile and/or provide input into internal operational risk reports and external disclosures.
• Engage with stakeholders to obtain an understanding of their operational risk practices to contract, manage and meet expectations.
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
• Facilitate collaboration between stakeholders.
• Collaborate and maintain relationships internally.
• Build and maintain relationships with relevant regulators and other assurance providers.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies adding value to Nedbank.
• Provide input into, and advice on the alignment between regulatory capital and Nedbank Clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to enable Clusters to reduce regulatory capital.
• Provide input, related to Operational Risk deliverables, into the GORM budget in line with finance requirements and business plans.
• Contract deliverables, services and pricing with Nedbank Clusters and agree transfer pricing allocation to Clusters.
• Use budget allocation effectively. Review Nedbank and Business Unit Plan and ensure delivered systems, process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
• Share operational risk related knowledge, resources and practices with team to enable upskilling.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant , Advanced Diplomas/National 1st Degrees
• MBA

Minimum Experience Level

• 5 - 8 years experience in Risk, Governance and Auditing and/or 8 - 10 years experience in banking and/or insurance

Technical / Professional Knowledge

• Banking procedures
• Business terms and definitions
• Communication Strategies
• Data analysis
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Technologies
• Cluster Specific Operational Knowledge
• operational risk

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Stress Tolerance
• Technical/Professional Knowledge and Skills
• Adaptability

Closing date: 15 January 2026

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Job Purpose

• To support & deliver bots, execute on the Robotics/ AI strategy, to deliver operational excellence and productivity within a team of developers and technology experts (architects etc). For an individual with Passion, Courage, Ownership and good collaboration skills. An individual with passion for learning new Tech (4th Industrial revolution technologies i.e., AI, OCR, ML, ChatBots, etc).

Job Responsibilities

Stakeholder Management (Business):

• Facilitate client workshops, work with business analysts, process analysts to document business requirements and develop them into use cases and solution designs.
• As-is process analysis, designing to-be processes and creating end-to-end automation solution blueprints which form the basis of the robotic process automation solutions we implement for our clients.
• An individual with excellent communication skills to act as the key contact point for the customer, guiding them through the analysis process and becoming their trusted advisor on RPA process automation and Artificial Intelligence where required.
• Participate in the co-creation of the Robotics strategy for the business
• Promote innovation, optimization, identifying new business opportunities and offer broader strategic offering

Task to be performed:

• Ensuring that they create efficient and high-quality automation solutions
• Regular revision, continuous improvement of development standards and related methodology
• Ensuring development standards are applied in automation projects
• Driving collaboration and knowledge exchange regarding automation practices and technology
• Driving and promoting Agile approach and routines
• Deliver a world-class service by ensuring a client centric culture.
• Ensure proper financial management of the technology function.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Optimize value add through identifying and managing risks arising from own department
• Support standardization of IT delivery processes by ensuring business areas under scope of responsibility comply with standards, policy and regulatory requirements.
• Improve delivery capabilities and capacity considering future skill requirements for the division
• Ensure that production stability is achieved and maintained across all systems under scope of responsibility
• Manage internal and external suppliers/stakeholders in accordance with defined and agreed SLA’s
• Continuously strive to build positive and collaborative team culture with direct reports including addressing any issues raised through culture surveys demonstrating tangible improvement.

People Specification

• Proven experience in process automation area
• Expert knowledge of Blue Prism and optimum robot configuration practices
• Working knowledge of other RPA platforms as well as coding (e.g. .Net, SQL, HTML, C#, Java) is advantageous
• Professional understanding of Quality Assurance
• Practical knowledge of Agile
• Ability to translate incidents or System changes and Business needs into RPA solutions
• Excellent communication, change management and coordination skills
• Ability to organize and prioritize own work
• Professional English skills, both written and spoken

Essential Qualification

s - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Robotics training
• IT Degree (NQF Level 7)
• Robotics developer certification

Essential Certifications

• Blue Prism Certificate (AD01)

Minimum Experience Level

• 4 years+ RPA support & IT Operations Experience
• Expert knowledge of RPA development using Blue Prism will be at an advantage
• Good experience on reviewing, testing and deploying RPA code into a Production Environment
• Experience to support and maintain Production Bots (including improving existing Bots and processes)

Technical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

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Job Purpose

• To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

Job Responsibilities

GROW:

• Escalate unfulfilled client request to the appropriated channel for actioning.
• On-board basic accounts (i.e Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of finacial products, features and benefits.
• Deliver sales targets and achieve client acquisition, growth and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries and requests. 
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritise clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. 
• Process and administer all cash services (i.e. teller, forex, bulk) by following relevant procedure and policies. 
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate and migrate clients on digital.

LEAD, RISK & COMPLIANCE

• Identify and recommend opportunities to enhance processes, systems and policies.
• Manage client appointment schedule to meet business objectives
• Meet service excellence, teamwork and personal development goals.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (i.e. cards). 
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management, principles, methodology and scheduling.
• Report suspicious transactions.

Minimum Experience Level

• 2 - 3 years Retail/Banking Client Service, Sales, Relationship experience
• 2 - 3 years in a Customer Service / Client facing role

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

Behavioural Competencies

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

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Job Purpose

• To ensure profitable relationships between internal stakeholders by managing legal and recovery portfolios through relationship building in order to achieve Nedbanks' strategic objectives.

Job Responsibilities

• Build and maintain relationships with clients by demonstrating understanding of client needs; communication;acting on feedback. and delivering on client expectations.
• Retainand grow mutual business with existing/new clients through regular engagement/interactions.
• Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Monitor daily performance and status by analysing departmental performance against expected outcomes and communicate as per standard operating procedures.
• Optimise outputs by evaluatingresource utilisation and analysing channel effectiveness.
• Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
• Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required.
• Inform internal stakeholders of industry changes and legislation through information sharing.
• Source and relate business opportunities from internal departments in line with budgets by building and maintaining internal relationships.
• Deliver project/financial results by communicating and negotiating internal requirements and risk parameters.
• Advise internal stakeholdersthrough reporting and engaging on improved recovery practices and processes.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bcomm or relevant Law Degree.

Minimum Experience Level

• 8-10 years in Collections and Recoveries of which 5 years should be in a management role and 3 of those 5 years in a senior management role.

Technical / Professional Knowledge

• Business principles
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Business Acumen

Behavioural Competencies

• Adaptability
• Earning Trust
• Communication
• Customer Focus
• Building partnerships
• Managing Work

Closing date: 15 January 2026

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Job Purpose

• Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• FAIS Approved Qualification

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Closing date: 14/01/2026

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Job Purpose

• To manage, optimize, and analyse fraud-related data across the enterprise to support accurate reporting (including regulatory reporting) and provide actionable insights into fraud risk and exposure. The role includes producing static reports and interactive Power BI dashboards, ensuring data integrity and correct data capture, and integrating data from multiple sources such as PRM (Card Fraud), the Digital Banking Fraud Repository, and the SAS Viya Integrated Fraud Database.

Job Responsibilities

• Fraud Data Analysis: Perform in-depth analysis of fraud data to identify patterns, trends, and emerging risks. Provide actionable insights to support fraud prevention strategies.
• Reporting & Visualization: Develop and maintain static reports and dynamic Power BI dashboards to monitor fraud risk, exposure, and performance metrics.
• Regulatory Reporting: Ensure timely and accurate submission of fraud-related regulatory reports in compliance with governance standards.
• Data Integration: Consolidate and harmonise data from PRM, the Digital Banking Fraud Repository, and SAS Viya into a unified structure for analysis and reporting.
• Data Quality & Integrity: Implement validation processes and controls to guarantee accurate data capture and integrity across all fraud systems.
• Stakeholder Engagement: Collaborate with fraud detection teams, risk management, and business units to translate analytical findings into actionable strategies.
• Continuous Improvement: Identify opportunities to enhance fraud data processes, reporting efficiency, and analytical capabilities.
• Incident Resolution: Address data-related issues promptly through proper escalation and tracking channels.

Qualifications & Experience

• Essential: Diploma in IT or related field
• Preferred: Degree in Information Technology, Business Management, Mathematics, or Statistics
• Certifications (preferred): DAMA or equivalent data management certification
• Experience: Minimum 8 years relevant experience, with 3–5 years in data analysis or BI roles

Tech Stack Requirements

• SQL (Advanced proficiency)
• SSIS (SQL Server Integration Services)
• Highly Advantageous:
• Base SAS
• Denodo (Data Virtualization)
• BI Tools: Power BI (essential for dashboard development)

Core Competencies

• Advanced SQL and ETL skills
• Strong analytical capability to interpret fraud data and identify risk trends
• Expertise in Power BI dashboard development
• Ability to integrate data from multiple sources and ensure data quality
• Excellent communication and stakeholder engagement skills

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Coaching
• Communication
• Initiating Action
• Managing Work
• Quality Orientation
• Technical/Professional Knowledge and Skills