E-Commerce Imports Assistant at OneDayOnly.co.za

About You

• You’re organised, sharp, and thrive on keeping things running smoothly behind the scenes. You enjoy structure, accuracy, and ticking things off a list. You communicate clearly, follow up without being asked, and keep teams informed before they even need to ask. You’re eager to learn imports, logistics, and customs processes and you take pride in neat, accurate work.
• Our Imports team is the engine behind getting global products into our warehouse - quickly, accurately, and with zero drama. If it ships, clears, or lands, we’re on it.

Responsibilities

Administrative & Tracking Support

• Update sample logs and shipment trackers daily with accurate, real-time information.
• Follow up orders from port departure until warehouse delivery.
• Keep all documents, trackers, and data neat, accurate, and up to date.

Sample Coordination

• Request samples from suppliers and track them to arrival.
• Log, label, and organise all incoming samples for review.
• Maintain tidy, well-structured sample storage.

Shipment Management

• Follow up with freight forwarders for vessel updates, ETAs, delays, and transit milestones.
• Alert the Senior Coordinator to risks or discrepancies immediately.
• Review shipping documents (packing lists, invoices, BLs) for accuracy.

Post-Shipment & Customs Support

• Send arrival notifications and provide warehouses with correct, complete documentation.
• Track arrivals and maintain daily contact with freight partners.
• Prepare customs documentation packs and ensure HS codes and tariff details are correct.
• Share internal updates on ETAs, clearance progress, delays, and warehouse delivery.

Supplier & Internal Communication

• Follow up suppliers for routine updates and documentation.
• Share shipment and clearance updates with internal teams as instructed.
• Escalate supplier issues to the Senior Coordinator promptly.

Data Accuracy & Reporting Support

• Maintain clean, accurate logs, trackers, and shared spreadsheets.
• Ensure all updates are completed within 24 hours.
• Support the team with reports, forecasting files, and performance data.

Experience & Qualifications

• Tertiary qualification (preferably BSc / BCom degree) or completed a Diploma in Supply Chain and Logistics, Supply Chain Management, Logistics Management.
• Strong organisational skills with exceptional attention to detail.
• Confident communicator with good follow-up habits.
• Comfortable working with spreadsheets, documents, and structured workflows.
• Able to work independently, stay proactive, and manage multiple tasks.
• A fast learner with interest in imports, logistics, and customs processes.

Values

• Challenge Accepted: We chase ambitious sales targets, own our numbers, and celebrate wins while continuously raising the bar.
• Solve Smart: We identify opportunities in the E-commerce space and use creativity and strategy to close deals effectively.
• Character Counts: We build trust with honesty, integrity, and respect in every interaction with suppliers, turning relationships into long-term partnerships.
• Customer Obsessed: We ensure customers get the top brands they love with quality and value, delivering excellence every time.
• Seriously Unserious: We bring energy, enthusiasm and humor to team interactions, keeping work fun while achieving results.