Electronic Trading Support Engineer - Sandton at Absa South Africa

Responsibilities

• Monitor, deploy and support sophisticated front-office trading systems
• Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
• Perform regular system checks
• Troubleshoot and restore system processing in event of incidents and issues.
• Handle service requests and queries
• Perform proactive maintenance
• Support Application deployment to Production Services
• Perform and assist with all Disaster Recovery Plans

Required Skills & Experience

• 2-5 years previous experience in a customer support role.
• Experience working in FinTech or related field.
• Excellent written and verbal communication skills.
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
• Ability to read and analyze application logs to escalate to Development Teams and Vendors
• Ability to take ownership and become Subject Matter Expert
• Proactively document any knowledge on Confluence
• Understanding of networking fundamentals and experience in diagnosing connectivity issues.
• Understanding and experience working with messaging protocols (MQ, FIX).
• Strong attention to detail, self-management, initiative, discipline, and follow-through.
• Exceptional problem-solving ability to provide root cause analysis of problems and workarounds
• Ability to work flexible hours to meet client demands.

Preferred Skills, Experience and Qualifications

• Experience of working in a high pressure environment and deliver in tight deadlines
• Trading support experience/exposure to trading protocols  (FIX is a plus)
• Experience working with both Windows Server and UNIX/Linux OS’
• Service Management/ITIL knowledge.
• Competent with SQL & Oracle