End User Computing Architect at Sanlam Group

What will make you successful in this role?

• End-2-End solution design for EUC that describe the solution and implementation according to Sanlam Group Technology (SGT) standards.
• End User Solutions
• End-to-End solution design for End-User solutions.
• Creating high-level plans and strategies for implementing EUC solutions that align with the organization's goals and requirements.
• Integrate measures into EUC solutions, including strategies for automation, simplification, data protection, encryption.
• Integrating EUC solutions with cloud-based services, enabling users to access their resources from various locations and devices.
• Act as technical point of contact for business projects relating to EUC.
• Perform Technology roadmap planning relating to EUC.
• Ensure alignment with SGT strategy through adherence to group wide architecture principles and objectives.  
• Ensure alignment with SGT Security Standards through adherence to group wide architecture/security principles and objectives.

Device Management

• End-to-End solutions design of Intune and SCCM
• Designing strategies for managing end-user devices, including desktops, laptops, smartphones, and tablets throughout its lifecycle.

Virtual Desktop Infrastructure (VDI)

• Designing VDI solutions that allow end-users to access virtualized desktop environments, providing flexibility, security, and centralized management.
• Design VDI deployments that includes optimization, scalability, and optimum performance.

Mobile Device Management

•  Developing strategies for managing mobile devices, including security enforcement, data protection, and application management.

Application Delivery

• Designing and implementing solutions for efficient and secure delivery of applications to end-users, which can involve application virtualization, streaming, and remote access.

End User Support

• Designing and optimizing mechanisms for improving end-user support, such as self-service portals, ticketing systems, and knowledge bases.

Output Devices

• Design Output Device solutions that include optimization, security, user experience and optimum performance
• Design solutions aligned to organization strategy and defined roadmap.

File Shares

• Solution design for end user on-prem file shares.
• Design solutions aligned to organization strategy and defined roadmap.

  What will make you successful in this role (cont)?

Assisting other teams with regards to solution design:

Active Directory / Azure Active Directory

•      Hybrid AD solution design
•      New End-user and User-device Group Policy settings review / approval Office 365
•      O365 platform solution design
•      Collaborating with Operation Teams on implementation or migration of O365 solutions

SharePoint

• Hybrid Solution Design

Collaboration and Communication

•   Designing solutions that enable seamless collaboration and communication among end-users, often involving tools like video conferencing, chat platforms, and unified communication solutions.
• Provide consultancy to operations and projects.

End User Experience

•  Improve user experience through strategies such as profile management, personalized settings, and user training.
•  Developing solutions that prioritize user experience, considering factors like ease of use, self-service accessibility, responsiveness, and performance.

Capacity Planning and Scalability

•   Assessing capacity needs and designing solutions that can scale to accommodate future growth.

Documentation and Training

• Developing documentation, guidelines, and training materials to help end-users effectively use the EUC solutions.

Life Cycle of EUC Applications

•  Evaluating new application software requests as well as end of life application replacements.

Vendor and Technology Selection

• Evaluating and selecting technologies, tools, and vendors that best fit the organization's EUC requirements.
• Participate in the execution of architectural consultation and review functions including due diligence (RFI and RFP) investigations

Qualification

• Matric
• Relevant IT Diploma, Degree, or equivalent qualifications. Candidates with the following certifications will be preferred.
• Azure AD and/or Intune certification
• Office 365 certification
• VMware VDI certification