End User Engineering and Automation Lead at Vito Solutions

JOB OVERVIEW:

As the Engineering & Automation Lead, you will be responsible to provide and manage End-User Device Management platforms. This includes the provision of platform services, such as SCCM and MEM (Microsoft End-Point Manager), for both physical devices (which can be within office “on the secure LAN”, or at Work-from-Home” locations) and Virtual Desktop (VDI / DaaS services). 

You will be responsible for the relationship with vendors providing engineering and automation services to the company. EUPS and will need to lead and drive innovative solutions and optimization initiatives, identify automation, user self-service and other improvement opportunities. You will work closely with the End-User Support team (a separate team providing 1st and 2nd level support) to provide to deliver end-user focused services that meets and exceeds user expectations, including 3rd level support. Our End-User infrastructure environment encompasses primarily a Windows-based environment, with Windows 10, VM Ware VDIs, SCCM, Intune and MEM to manage the environment, supported by various other tools and technologies to manage the overall environment.

DESCRIPTION OF POSITION:

• You will be responsible for the management of End User Engineering service functions and managing End User Devices, including virtual devices (VDIs) through its lifecycle, whether on or off the client's network, working closely with the Procurement, Asset- and License management team, the Service Management team, Collaboration Team and the Architecture function. 

• You will be responsible for strategy, quality of the service, support, operations and automation in accordance with agreed service levels for the supported End-User platforms.

• We'll want you to drive the analysis, identification, prioritisation and implementation of improvements and efficiencies to ensure that the organisation derives maximum value from our services
• You may get involved in physical asset management, working closely with our Procurement and Asset Management team to provide new, innovative methods of managing End-User Assets through its lifecycle 
• You will be familiar with organizational change management including end-user training

KNOWLEDGE AND SKILLS:

• IT Data Analyst 
• IT Specialist technical services 
• Management and control of systems and network engineering support service functions, including strategy and support for business development 
• Service Level Management agreements 
• Business Requirements Definition

QUALIFICATIONS REQUIRED:

• Grade 12
• Graduate degree in the field of Information Technology

EXPERIENCE REQUIRED:

• Minimum 5 years of Technical Microsoft End-User operations, oversight function, risk measurement, or managed end-user governance 
• Strong knowledge of System Centre Configuration Manager (SCCM / End-Point Manager / Intune) and your technical knowledge will cover all aspects of maintaining healthy end-user devices (Desktops, Laptops & Virtual desktops) 
•  You should be capable of defining MDM/MAM and Conditional Access policies to manage and protect applications and data on mobile or untrusted devices 
• Experience of developing others either through coaching and mentoring 
• Working collaboratively with suppliers using the ITIL Service Management framework. 
• Experience in developing plans of action and delivery based on milestones.
• Experience in the automation of processes and how to figure out costs and benefits of new approaches and leading change or assisting implementation where needed

ADVANTAGEOUS SKILLS:

• Scripting and automation knowledge – or development skills 
• Knowledge of the Microsoft Office 365 stack of tools, specifically MS Teams, OneDrive for Business, and even Exchange/Outlook, SharePoint and Yammer, will be to your advantage
• Some Project management experience would be a positive for this opportunity
• Demonstration of where you have documented information relating to the assets including identification, classification and specification of all items, and information related to storage access, versions would be very positive