ERP Systems Specialist at South African National Space Agency (SANSA)

Key performance areas will include, but are not limited to:

System Analysis and Design

• Analyse and translate business requirements into functional ERP solutions.
• Configure and optimise ERP modules in alignment with business rules.
• Design system workflows, validation rules, and business processes.
• Support business process re-engineering and improvement initiatives.
• Participate in project lifecycle activities from requirements to solution validation.
• Ensure ERP configurations comply with governance and internal control. Standards.

ERP Implementation, Enhancements, Upgrades, and Integrations

• Coordinate ERP implementations, upgrades, patches, and system enhancements.
• Facilitate and manage User Acceptance Testing (UAT).
• Ensure effective integration between ERP systems and interfacing platforms.
• Maintain and test system procedures, including backup and recovery processes.
• Coordinate ERP service providers, vendors, and OEMs
• Support data migration and system optimisation initiatives.

ERP Governance, Administration, and Performance Management

• Monitor and optimise ERP system performance and availability.
• Maintain master data and enforce data governance standards.
• Manage user access, segregation of duties, and security controls.
• Identify and resolve business-critical application issues.
• Manage ERP service providers and oversee SLA compliance.
• Implement controls to protect sensitive financial, personal, and operational data.

ERP End-User Support and Enablement

• Provide first-line and functional ERP support to users.
• Manage incident escalations and coordinate with technical teams.
• Develop and maintain user manuals, system documentation, and guides.
• Conduct ERP user training and knowledge-sharing sessions.
• Maintain a knowledge base for ongoing user support.
• Build and sustain strong stakeholder relationships across SANSA.

ERP Data Management, Reporting, and Business Intelligence

• Develop and maintain standard and ad hoc ERP reports.
• Design and optimise SQL queries for reporting and data analysis.
• Ensure ERP data accuracy, integrity, and consistency across modules.
• Develop and maintain management dashboards for Finance, SCM, HR, and Executives.
• Support audit reporting and analytics requirements.
• Enable ERP data integration into enterprise reporting platforms where applicable.

Requirements

The ideal candidate must have the following qualifications and experience:

• Bachelor’s Degree in IT, Informatics, Computer Science, Engineering, or relevant NQF 7 qualifications.
• SQL certification, knowledge, and proven experience.
• Minimum 5 years’ experience supporting and administering ERP systems.
• Proven hands-on experience with Sage X3.
• Demonstrated understanding of financial processes within the ERP environment.
• Working exposure to Sage 300 (advantageous).
• Project management experience (advantageous).