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  • Posted: Jul 4, 2022
    Deadline: Not specified
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    Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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    Escalation Specialist

    Role Purpose    
    This role involves coordinating and processing of escalation processes across all Investments platforms, placing focus on the financial wellness of the investor to ensure a positive client experience.

    Requirements    

    • Grade 12 (Matric)
    • Post Matric qualification (e.g. Investment management, statistics and mathematics)
    • At least 5 years' client service experience in an insurance or financial services environment.

    Duties & Responsibilities    

    • Effectively and efficiently communicate to key stakeholders, upon analysing data trends
    • Evaluate and implement process changes that drive efficiency.
    • Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
    • Coordinate a comprehensive service function, ensuring timeous and accurate service delivery.
    • Monitor operational targets of the team, and resolve issues speedily to enhance client service delivery.
    • Identify solutions to enhance cost effectiveness and increase operational efficiency.
    • Manage high risk and problematic financial clients in area of accountability as well as contribute to the adherence of policy.

    Competencies    

    • Decisive and assertive
    • Attentive to detail
    • Effective communication and Interpretation skills
    • Sense of urgency
    • Analytical thinking
    • Relatable
    • Passionate about driving a world class client experience 

    Closing Date: 11th, July 2022

    Method of Application

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