Estates Manager - Gqeberha at FirstRand Group

Job Description

To manage, facilitate and lead a team of Estate Administrators and Estate Specialists, to mitigate risks, provide an enhanced client experience, to achieve financial targets through the professional, efficient and effective administration of deceased estates under the Administration of Estates Act 66 of 1965 and to liaise and collaborate with internal and external stakeholders to meet shared objectives

• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Use reports to assess estate progress in preventing, losses and litigation of estates
• Deliver internal and external customer service excellence through adherence to quality service standards
• Identify new business opportunities and create leads for both the Fiduciary and Firstrand
• Ensure that the administration of a deceased estate is completed efficiently, professionally and profitably to meet financial and revenue targets
• Complete the full end to end estate management process independently and in collaboration with internal and external stakeholders
• Develop and implement people strategy and operational objectives
• Control the Management of Estate Financials
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence