EWP Consultant at Life Healthcare

A vacancy exists for an EWP Consultant within Careways Employee Wellness, based at Head Office, Illovo, reporting to the EWP Team Leader. The successful candidate will be responsible for providing quality emotional consultation and counselling with Employees telephonically. The role will require the referral, management and follow-up on referrals to the EWP Practitioner network and ensure services are in line with the clients service level benchmarks. The compiling of reports and risk management are also important aspects in this position. 

Outputs:

• Provide quality emotional phone counselling and consultation service to relevant stakeholders
• Demonstrate appropriate consultation methodology that is efficient, customer focused and professional and in line with clinical protocols provided by Careways
• Link, and follow-up on face to face referrals to the EWP Practitioner network and ensure resolution with service level benchmarks
• Maintain up to date knowledge of client companies Service Level Agreements as well as Careways systems, policies and procedures
• Consider appropriate care methodology when providing solutions plans (Channel of Care)
• Ensure that information is shared with respect to best practice standards of ethical behaviour and confidentiality
• Managing any risks, contain employees, and ensure appropriate care resolution
• Demonstrate consistent and accurate recording of case data
• Activate support for stakeholders requesting legal or financial wellness interventions
• Activate support for stakeholders requesting health interventions
• Compile reports and feedback to Manager and HR during the management of cases and upon case closure
• Undertake Manager/HR/Occupational Health consultations where needed
• Arrange and refer group interventions post trauma 

Requirements:

• Clinical or counseling related qualification (Master’s degree in Psychology / Social Work / Registered Counselor)
• Experience in relevant Human Sciences field
• Annual professional registration with the relevant statutory body (HPCSA; SACSSP)