Executive: Facilities Management at Telkom

Core Description

• Responsible for the strategic and operational management of the Telkom Group facilities, covering the full suite of technical, hard, and soft services, and also to act as a Centre of Excellence for the business.
• Also responsible for service delivery to high-pressure internal and external stakeholders, as well as developing and executing continuous improvement initiatives. Take ownership of end-to-end customer journey management through all facilities and service touch points.

Job Responsibilities

Develop and direct strategic facilities management goals, develop forecasting plans to achieve strategic goals and identify facilities management trends and develop strategies to maximize the group's competitiveness including:

• Put innovative strategies in place to optimise the performance and efficiency of the building (i.e. water saving initiatives - greening initiatives) and to ensure the delivery of high value-added recommendations.
• Identify and implement strategies to develop a work place environment that leads to increased staff productivity.
• Accountable for the formulation of design standards with workplace bench marking and commercial requirements, direct engagement with the relevant business heads to develop and refine product types, and standardise for cost efficient execution at scale.
• Identify/ develop solutions to maximise efficient facilities and space management solutions.
• Plan and manage customers short-term and long-term facilities and space management needs.
• Ensure compliance to statutory regulations, policies and procedures by conducting inspections, liaising with tenants to assist with non-compliance - Institute a process of workplace safety for staff and contractors.
• Ensure that occupancy and vacancy levels are reported and managed effectively in order to minimize costs.
• Ensure regular reporting to all stakeholders, including the analysis and metrics of deliverables to the following: board, executive, senior management, customers, etc.
• Manage relationships with service providers to ensure effective and efficient service delivery in a cost-effective manner and in line with good business practices.
• Provide strategies to manage and reduce red flags that have been escalated in terms of utility bills.
• Ensure procedures are in place to mitigate and manage risk, ensuring buildings are compliant to prescribed legislation and implement corrective action when required.
• Review the service delivery model for FM services especially when contracts are being renewed.
• Review and update to stay best in class in contracting and delivering FM services.
• Improve on an ongoing basis the annual asset management plan for maintenance budgeting, programmed maintenance and capital projects including refurbishments.

Financial Management

• Compile and manage the capital expenditure budget for facilities as well as track variances/ savings - Conducts financial analyses to evaluate and recommend lease vs. purchase decisions.
• Completes any required forecasts, budget analyses and reports of activities.
• Analyze monthly performance and budget projections and compare it to annual management plan and budget, and adjust strategies accordingly.
• Developing year on year business plans to achieve savings targets and working closely with the finance team to produce monthly financial status reports and future forecasts.
• Manage the overall maintenance budget.
• Responsible and accountable for effective management and development of the Facilities Management Team.

Core Competencies

Functional Knowledge

• Understanding of CAFM systems; Practical building maintenance; Safety, fire and emergency procedures; Occupational Health and Safety Act and relevant legislation;
• SLA's  and their effective development, interpretation and management; Technology in building (electrical, plumbing and construction);
• Mechanical and air-conditioning systems; Day-to-day operations (cleaning, security, gardening); Contract management; Strategic Facilities Management;
• People management experience; Quality assurance process development, implementation and management; Awareness of ISO or other quality standards

Functional Skills

• Total facilities management; Computer Software (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project); Presenting & Communicating Information;
• Facilities Management contract management; Real estate Operational contracts; Facilities Quantitative Methods; Facilities and associated financial analysis;
• Programme Management & Planning; Business Acumen and insight into operational management; Financial Acumen including budgeting; Change management;
• Financial Modeling Budget management; Conflict management; Report writing; Project management; Negotiation and influencing

Competencies (Behaviour)

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical approaches
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Convincing people; Interacting with people
• Personal Leadership: Ability to work well with people at all levels; Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working Values Aligned with Telkom Values

Certifications

• SAFMA (Accredited Facilities Professional)

Education

• NQF 7: 3 year Degree

Experience

• 8 Years relevant experience, of which at least 3 years on senior management level

Additional Information

Qualification and experience:

• Qualification preferably in built environment or appropriate.
• Experience in the Facilities Management field, of which at least 6 years experience at a strategic and management level.

Special Requirements:

• Strategic thinker and planner with the ability to deliver results.
• Very experienced in setting out facilities management processes and procedures.
• Professional business writing is required to represent the company in the most professional way possible.
• Make effective decisions and leverage to achieve objectives.
• Fundamental understanding of Strategic FM and its impact on the users.
• Make effective decisions and leverage to achieve objectives.
• Ability to build strong and positive relationships with clients/ external stakeholders, consultants and advisors.
• Demonstrated leadership skills with vision, commitment, engagement and results.
• Ability to translate strategic initiatives into tactical implementation plans.
• Excellent computing skills (particularly Microsoft Outlook, Excel, Word, PowerPoint and Project).
• Excellent written communication skills.
• Highly developed problem-solving skills.
• High level of professionalism, honesty and integrity.
• Good knowledge of MS Excel experience is essential.
• Power point and other presentation software skills an advantage.
• Ability to analyze and interpret numerical data and all other sources of information.
• Entrepreneurial and Commercial acumen.
• Excellent analytical and logic reasoning ability.
• MS Projects.
• Excellent negotiation and influencing skills.

Special Requirements

Physical Requirements

• None

Key Stakeholders

Internal:

• Divisional leaders
• Executive and senior leadership stakeholders
• Category/ Supplier executives and management
• Contract management services
• Executives and Management
• Service providers
• Real Estate Asset and Facilities Management
• Utilities Management
• Properties Project Management
• Customers outside Telkom