Expeditor FTC at The Heineken Company

Key Performance Areas would include, but are not limited to:

Strategic & Financial Results

• Drive productivity and cost effectiveness with daily operations in load planning
• Ensure operational execution of daily load plan in line with productivity performance requirements.

Operational Results

• Manages daily load planning and expediting activities for assigned Depots including reporting and data management (master data).
• Track load plan execution with designated vehicle tracking system.
• Update and distribute daily load plan exception reports and distribute to relevant Depot and Planning teams.
• Compile month end reports based on planning specific metrics and monthly efficiencies by Depot
• Provide monthly feedback on performance against operational and customer service objectives.
• Back up load planner
• Execute all deliveries within operational performance requirements, as per the daily load plan.
• Identify and manage delays and missed deliveries with Owner Drivers
• Manage all delayed and missed deliveries with relevant Depot Teams and communicate decisions to skip customers/change delivery sequence.
• Limit delays and optimise customer TAT through regular engagement between customer receiving departments,
• Expeditors and Depot Customer Service Teams
• Daily load plan exception reports updated and distributed to relevant Depot and Planning teams. Customer & Relationship Results
• Build effective relationships with external and internal stakeholders
• Professional communication, behaviour and actions to achieve credibility, trust and respect with internal and external stakeholders.
• Conduct all mandatory stakeholder engagement and pro-actively initiate additional communication when required.  
• Frequent communication throughout each delivery day to manage execution of the daily load plan with Owner
• Drivers and Depots
• Review of previous day's load plan execution with Depots
• Monthly feedback on overall load plan performance and SLA adherence to Depots/Regions Innovation & Improvement Results
• Continuously review systems and process to improve efficiency and cost savings
• Develop new and improved ways that reduce effort, cost and time or improve understanding, alignment and execution
• Participate in any process improvement projects that may be allocated from time to time.

Leadership Results

• Take responsibility for own development and contribute to team effectiveness
• Displaying the Heineken Beverages values
• Conduct regular one on ones with Load Planners, 360 values score feedback, IDP and annual performance management reviews conducted.
• Support a high-performance culture and a climate of employee engagement and growth
• Take responsibility for personal improvement and skills development
• Initiate informal coaching sessions with Load Planner around all Heineken Beverages behavioural and planning functional

The successful candidate must have the following qualification, skills and experience:

• A Diploma, preferably in Logistics, Industrial Engineering or Management.
• Minimum of 2-3 years experience.
• Routing and Scheduling system, vehicle tracking and telematics experience advantageous.
• Working Knowledge of SAP R3, SAP BW and Qlikview reporting suite experience advantageous.