Experience Consultant - Manager at PwC South Africa

Qualifications / Certifications required: 

We’re looking for someone with the right experience and mindset rather than specific formal qualifications. Here’s what matters most: 

• Extensive experience in Experience Design, Product Design, or Service Design. 
• Proven leadership in delivering human-centered design solutions and managing teams. 
• Strong knowledge of design thinking, customer experience, and product innovation. 
• A track record of building client relationships and driving impactful projects. 
• Familiarity with Agile, Lean UX, or Service Design Thinking is a bonus. 

Experience required: 

• Proven experience leading Experience Design, Service / Product design, or related projects in consulting, agency, or corporate settings. 
• Expertise in client engagement, team leadership, and business development. 
• Strong background in human-centered design, service design, and product design methodologies. 
• Track record of mentoring and upskilling teams. 

Responsibilities of role: 

• Lead and inspire Experience Design teams to deliver exceptional results. 
• Build trusted client relationships and guide strategic discussions. 
• Advocate for innovative approaches to product and experience design. 
• Drive business development and identify growth opportunities. 
• Recruit, mentor, and develop team members while fostering creativity.