Factory Shop Manager – Somerset West at West Coast Personnel

• We are looking for a Factory Shop Manager (FMCG) – Somerset West who can drive branch profitability, manage stock and sales performance, and lead a high-performing team. The ideal candidate will ensure excellent customer service, efficient operations, and strict adherence to pricing and company policies.

Key Responsibilities (including but not limited to):
Branch Profit Maximization

• Implement and monitor operational requirements at branch level
• Drive sales performance and ensure consistent profit growth
• Maximize gross profit through effective pricing and markdown management
• Manage stock holding, ordering, and pricing accuracy
• Compile weekly/monthly profitability, waste, and admin reports

People Management

• Lead daily team planning and performance discussions
• Motivate, coach, and develop staff to meet targets
• Manage staffing levels and scheduling
• Ensure compliance with company policies and procedures

Stock Availability

• Maintain optimal stock levels and product availability
• Manage stock shortages and inter-branch transfers
• Implement promotions aligned with seasonal demand
• Oversee monthly stock takes and reporting

Customer Experience

• Create a positive, customer-focused environment
• Manage returns and resolve customer queries effectively

Other Responsibilities

• Take full accountability for store profitability and operations
• Manage pricing and reduce waste on expiring stock
• Prepare operational and performance reports as required

Requirements:

• Grade 12 / NQF 4
• 3+ years’ experience in retail/FMCG or similar environment
• Computer literate (MS Excel; WMS advantageous)
• Valid driver’s license and reliable vehicle

Skills & Competencies:

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• High attention to detail with strong numerical skills