Finance Project, Digitalization, Process, Improvement & Training Manager at DHL

Role Context

As a Project and Process Improvement Manager for the Finance Department, your role would involve overseeing and implementing various projects and processes to enhance the efficiency and effectiveness of financial operations within the department.

Project Management: Planning, organizing, and overseeing various finance-related projects and initiatives. This includes defining project scope, setting timelines, allocating resources, and monitoring progress to ensure successful implementation.

Key Responsibilities

• Identifying areas for improvement: Analysing existing processes, systems, and procedures to identify inefficiencies or bottlenecks that hinder productivity or hinder accurate financial reporting.
• Developing and implementing improvement strategies: Designing and implementing strategies to improve financial processes, such as streamlining workflows, implementing automation tools, or introducing new technologies to enhance efficiency and reduce errors.
• Project management: Leading and managing projects aimed at improving financial processes, such as system implementations, process reengineering, or policy changes. This includes defining project objectives, creating project plans, coordinating resources, and monitoring progress to ensure timely completion.
• Continuous Improvement: Promoting and fostering a culture of continuous improvement within the finance department. Encouraging feedback, innovation, and seeking opportunities to further optimize financial processes for increased efficiency and effectiveness.
• Performance measurement and analysis: Establishing key performance indicators (KPIs) and performance metrics to measure the effectiveness and efficiency of financial processes. Analysing data and generating reports to assess performance, identify trends, and make data-driven recommendations for improvement.
• Change management: Implementing change management strategies to support process improvement initiatives. This includes communicating changes to relevant stakeholders, providing training and support to ensure smooth transitions, and addressing any resistance to change.
• Collaboration and stakeholder management: Working closely with cross-functional teams, including finance professionals, IT, and other relevant departments, to ensure alignment and collaboration in process improvement initiatives. Building positive relationships with stakeholders to gain support and drive change effectively.
• Process Optimization: Analysing existing financial processes and identifying areas for improvement. Designing and implementing streamlined processes to increase accuracy, reduce costs, and optimize resource allocation. Monitoring and measuring process performance to ensure ongoing improvements.
• Stakeholder Management: Collaborating and building strong relationships with cross-functional teams, including finance professionals, IT, and other relevant departments. Ensuring alignment and collaboration in process improvement initiatives and gaining support from stakeholders to drive effective change.
• Ensure new employees are trained on specific departmental training classes/program
• Communicate without delay any new, recommended and mandatory training to all staff (assigning to them in MTW)

Policies and procedures alignment

• Keep up to date with Finance/OTC Global and Local related policies and procedures
• Identify gaps in staff not adhering to policies and procedures
• Define action plan, monitor implementation and provide guidance to employees to ensure adherence
• Define training intervention required and implement where required

Digitalization, project management and performance improvement

• Analyse process delays / failures, identify root causes and define corrective actions required
• Implement corrective actions (process, system or people related) to ensure accuracy, validity and completeness
• Implement corrective actions (process, system or people related) to enhance efficiencies and improve controls
• For identified projects based on global needs:
• Plan, drive implementation, monitor and report on implementation of projects (full project management from start to end)
• Perform post implementation support and lessons learned analyses
• Ensure adequate change management are introduced throughout the project lifecycle
• Identifying and evaluating digital technologies and solutions that can enhance financial processes and improve efficiency. Collaborating with IT professionals and stakeholders to implement and integrate these solutions within the finance department.

Operational management and record keeping

• Define, monitor and report on compliance to operational KPIs for areas under control
• Update documentation for respective area: SOP's, job aids, process flows, policies
• Ensure that all relevant backups are stored in the appropriate location
• Perform and manage activities in line with country good governance, compliance, DPDHL Global SOP’s/local specific policies
• Ensure system access are managed appropriately for areas under control
• Keep manager up to date on progress and issues
• Identify areas of risk and manage with teams. Escalate to appropriate channel when necessary to avoid delays and ensure issues are resolved
• Ensure timely responses to internal and external customers

Minimum Requirements

• Qualified CA(SA)
• Min 7 years post qualification working experience in the finance accounting & auditing field
• Extensive working experience with Oracle/SAP/SUN/Large ERP’s applications and data extraction tools.
• Experience in project manage implementation of various projects
• Experience in digitalization, automation and BI tools
• Must be detailed-oriented, analytical and accurate
• Be a creative and innovative thinker and seek out various training solutions
• Effective stand-up presentation, facilitator and development skills.
• Understanding of training processes and practices for adult learners
• Change management experience
• Excellent oral and written communication skills
• Must be flexible and adapt quickly to changing environments